Consumer question:
My humidifier recently stopped working. No water is being feed through to the unit. When I place it in test mode I get an R1 error code and flashing blue lights. Please let me know what I need to do to fix my unit asap.
Aprilaire's response:
Thank you for contacting us regarding your model 600M humidifier. The R1 that you see on the screen after the test mode simply means the control is a revision one control. This revision indicator has no effect on the operation of the control or the humidifier. The blinking blue lights with the R1 simply tells us that the test mode is over and the control knob is still in the test position. If left in test, the control will not turn the humidifier on at all.
If water flows through the unit while in test, then it may not be running because of the current level of relative humidity. Typically when the solenoid operates in test, the system is working fine. If the control is reading a relative humidity level at or above 45%, the unit will not operate outside of test. Also, there is an accuracy differential of +/- 5%. For example, it is possible that the control displays 40% but still does not operate on the highest setting.
Additionally, if you are using the outdoor temperature sensor for automatic operation, the outdoor temperature may be the cause for the humidifier to not run. If the outdoor temperature is at or above 55 degrees the control will not turn on the humidifier.
Furthermore, to better understand why your unit is not operating, you have the option to call our technical support department at 1-800-334-6011 to troubleshoot the unit with one of our technicians over the phone. The technician may be able to diagnose what the problem is and point you in the right direction regarding service.
Our tech support department is available Monday through Friday, 7 am to 5 pm CST.
If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
For best performance, we recommend you replace the Water
Panel evaporator in your Aprilaire humidifier at least annually with
the exception of Models 400 and 400M, which should be changed at
least twice per heating season.
The “Change Water Panel” indicator light (Digital Control only) will blink
when it is time to change your Water Panel. See individual model instructions
for additional maintenance.
To purchase a new Water Panel:
• Visit estore.aprilaire.com
• Call the installer of your Aprilaire humidifier.
• Call your heating and air conditioning dealer.
• Use our “Dealer Locator” at: www.aprilaire.com
• Purchase only Genuine Aprilaire Water Panels to maintain best performance.
If your humidifier is equipped with a Digital Humidifier Control with Water
Panel change indicator, after replacing the Water Panel, turn the control
knob to the “Test/Reset” position until the “Humidifier On” light blinks to
reset its timer. (Blower must be operating and HVAC calling for heat.) Be sure
to turn the control knob back to it’s original setting. If the “Humidifier On”
light continues to blink, your humidifier is in Test mode. DO NOT LEAVE THE
CONTROL IN TEST MODE OR HUMIDIFIER WILL NOT OPERATE.
Also review the periodic preventavtive maintenance in the owner's manual.
Consumer question:
I am interested in installing an Aprilaire whole house humidifier in my own house without a contractor. I have radiant heat so the only ducting I have is for air conditioning. I was wondering if having room temperature air circulation (no air conditioning) would still be effective to evaporate enough water to generate humidity within the specs of the controller. I understand that I would have to periodically have the blower turn on in the heat season in order to simulate a furnace blower, but that is no problem. Im more concerned that because the air would be 70 degrees, that the evaporation would be so slow that the controller would be telling me to replace the filter all the time.
thank you... please give me your suggestions on your best product for this 2200sq foot area and situation.
Aprilaires' response:
Thank you for contacting us regarding our whole home humidifiers. You would be able to utilize a whole home humidifier on an air handler unit that is not used for heat. Simply supply the unit with hot water and you can add humidity with moving room temperature air through the water panel.
Based on the size of your home, the 600 should be sufficient. However, there are other factors that may affect the performance of the humidifier. Factors such as ceiling height, age and tightness of the home, water temperature, and desired humidity level all contribute to the humidifiers ability to reach and maintain a given humidity setpoint.
We recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty. If you choose not to use a licensed contractor you risk voiding the 5 year warranty. Additionally, the contractor has the ability to come to your home and evaluate your needs. This will help you make the best decision as to which humidifier will work best in your particular installation.
If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
Aprilaire - Division of Research Products Corporation
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST
Consumer question:
We installed this Humidifier last fall and it is located within the garage area, mounted on a forced air gas furnace.
the problem we are having is the humidistat says it is 50% humidity and if we check the area that the control is in that is true. the problem is we want 40% in the working area that is being treated and are only reading 34% in the area where it is needed? Can you advise?
Aprilaires' response:
Thank you for contacting us. When the humidistat is mounted on the return air duct the humidistat is taking an average humidity reading from the whole home. If you have any rooms where heat vent is closed, but the return vent is still open can affect the reading that the humidistat is getting from the home. By lowering the temperature in a room you also increase the humidity in the room, and this can affect the reading that the humidistat is getting from the home.
You would need to contact your installing contractor to discuss possible solutions to your humidity problem. The first thing that would need to be checked is the actual humidity reading is in the duct at the same location as the humidistat and the area around the humidistat to see what reading you are getting. This would need to be done to see if you are getting an accurate reading of the humidity from the humidistat. Air around the humidistat might be leaking into areas around the humidistat and affecting the reading that the humidistat is getting.
One possible solution is by replacing the automatic humidistat with a manual humidistat mounted in the living space to get a better average humidity level for the home than your current installation could provide. If you have any other questions please contact us at 800-334-6011. Thank you
Consumer feedback:
I have the Model 700 with the Model 58 humidistat. The problem I'm having is that the humidistat is callingtne furnace to start the blower motor I guess because the humidity has fallen below what it needs to be. However, the blower motor comes on for like 10 seconds and the shuts off. It will repeat this cycle 100 times a day so I have to turn the humidistat off. It generally only does this during the day because the thermostat is set to a temp that generally doesn't require heat. The HVAC guy has replaced the humidistat already with no success. My furnace is an Amana prane model. What's going on with this? Thanks
Name: Ken
City: Middletown
State: MD
Aprilaires' reponse:
Dear Ken,
Thank you for contacting us with regards to your model 700 Humidifier. Based on the information provided, it’s not clear how this humidistat has been wired. Normally, the model 58 humidistat does not have the ability to operate your furnace fan without an additional relay. It’s possible that this relay has not been wired properly. We would recommend that you have your HVAC guy contact us when he’s next on-site. We can provide troubleshooting assistance by phone.
We look forward to assisting you with this issue.
1-800-334-6011 Ext.6172
Call Center hours are M-F, 7 a.m. to 5 p.m. CST
Visit www.aprilaire.com
From: webmaster@aprilaire.com\
>>> Phyllis Kaplanek 02/20/12 15:21 >>>
Hello Dan,
Thank you for contacting Aprilaire.
Yes, the 400 does not drain, it will evaporate all of the water used.
The 600 uses no power, so would be less expensive to run than the 700.
When the 700 is operating, it is drawing air from the duct work, humidifies it, and blows it back into the duct work all in one spot. Also, yes, sometimes it has been reported that cold air would come out of the vents in the 700 during usage of the air conditioner.
It is difficult to offer 'utility expenses' since each home uses different amounts of water or electricity depending on the humidification needs.
Please let us know if you have any further questions.
Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST
>>> Dan 2/18/2012 10:14 AM >>>
Name: Dan
Email: civdan@yahoo.com
Address: 7109 Marrisey Loop
City: Galena
State: OH
ZIP: 43021
Country: USA
Phone:
Product_type: Humidifiers
Model number: 700
Installation date:
Professionally installed:
Comments: I\'m trying to decide between the 400, 600 and 700 whole house humidifiers. I like that the 400 wastes no water and uses cold water. Does the fan in the 700 draw air in from the basement or is it sealed so it only pulls heated air from the duct? Would air conditioned air escape from the 700 into the basement during the summer?About how much energy does the fan use on the 700? Will this cost me like $20 more per year in electricity than the 600, for example? How much less would the 400 be in utility costs than the 600 or 700? Thank you!
The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
From: webmaster@aprilaire.com
>>> Phyllis Kaplanek 02/21/12 09:01 >>>
Hello William,
Thank you for contacting Aprilaire.
Yes, you may install the humidifier above the cooling coil, or you may also install it on the cold air return duct. You really are not limited to where this unit can be installed. It would also be best to plumb hot water to the humidifier.
There is an 'orifice' installed into the water feed tube. The feed tube comes out of the solenoid, and brings the water into the humidifier, and deposits the water in the distribution tray at the top. The orifice is installed into the feed tube at the end that is inserted into the solenoid valve. That is the only metering device we have to monitor the water flow.
Please let us know if you have any further questions.
Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST
>>> William Cape 2/19/2012 6:45 PM >>>
Name: William Cape
Email: mcape1622@att.net
Address: 1806 S 35th St
City: Manitowoc
State: WI
ZIP: 54220
Country: USA
Phone: 920-684-3607
Product_type: Humidifiers
Model number: 700
Installation date:
Professionally installed:
Comments: I would like to install a Model 700 Humidifier on my forced air gas furnace that has a cooling coil in the furnace. Due to the location of the cold air return ducts, I'm not able to locate the unit in the plenum in line with the coil as instructed in the manual. I would have to move the unit up above the coil to have enough room between the plenum and duct work. My question is --Can I install the unit above the cooling coil and still get the same efficiency from the unit? Also, does the solenoid on the unit control the 6GPM the unit used and is it preset to do that?
The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
From: webmaster@aprilaire.com
>>> Phyllis Kaplanek 02/21/12 08:35 >>>
Hello Jeff,
Thank you for contacting Aprilaire.
The yellow orifice goes into the water feed tube. The end that the orifice goes into will be the end that is then inserted into the solenoid valve, at the outlet end of the solenoid valve.
Please let us know if you have any further questions.
Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST
>>> Jeff Reiher 2/18/2012 4:40 PM >>>
Name: Jeff Reiher
Email: jeff.reiher@thomasrepro.com
Address: 3316 Country Wd Dr
City: Burnsville
State: MN
ZIP: 55337
Country: USA
Phone: 612-296-4426
Product_type: Humidifiers
Model number: 600M
Installation date: 2012-02-27
Professionally installed: N
Comments: I purchased my Aprilare 600M recently on line. It's all installed with one exception, where does the yellow orfice go? In the water supply line before the selenoid?
The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
Consumer question:
I installed my humidistat on the wall in my house and was wondering which location is more effecient / effective at reading the humidity level...on the wall or on the return duct at the furnace.
Aprilaires' response:
Thank you for your email regarding your model 700M Aprilaire humidifier. When the humidistat is installed in the living area it will control the humidity level based on the conditions in that specific area. If the humidistat is installed on the cold air return the humidistat will control the humidity level based on the humidity coming through the cold air return, This air is a mixture of all the air in your home. The humidistat can be located in either area. The desired location has to do with where you are most concerned with the humidity level.
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