I am interested in installing an Aprilaire whole house humidifier in my own house

Wednesday, March 6, 2013 by Aprilaire Team

Consumer question:

I am interested in installing an Aprilaire whole house humidifier in my own house without a contractor. I have radiant heat so the only ducting I have is for air conditioning. I was wondering if having room temperature air circulation (no air conditioning) would still be effective to evaporate enough water to generate humidity within the specs of the controller. I understand that I would have to periodically have the blower turn on in the heat season in order to simulate a furnace blower, but that is no problem. Im more concerned that because the air would be 70 degrees, that the evaporation would be so slow that the controller would be telling me to replace the filter all the time.

thank you... please give me your suggestions on your best product for this 2200sq foot area and situation.

 

Aprilaires' response:

Thank you for contacting us regarding our whole home humidifiers. You would be able to utilize a whole home humidifier on an air handler unit that is not used for heat. Simply supply the unit with hot water and you can add humidity with moving room temperature air through the water panel.

Based on the size of your home, the 600 should be sufficient. However, there are other factors that may affect the performance of the humidifier. Factors such as ceiling height, age and tightness of the home, water temperature, and desired humidity level all contribute to the humidifiers ability to reach and maintain a given humidity setpoint.

We recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty. If you choose not to use a licensed contractor you risk voiding the 5 year warranty. Additionally, the contractor has the ability to come to your home and evaluate your needs. This will help you make the best decision as to which humidifier will work best in your particular installation.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.


Aprilaire - Division of Research Products Corporation
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST

 

Just noticed that my Aprilaire Air Cleaner is installed backward, should I get it fixed?

Monday, March 4, 2013 by Aprilaire Team

Consumer question:

I just changed the filter in a Aprilaire model 2200 with one of your replacement filters.

It is obvious from the arrow on the filter basket and the fact that the black plastic combs face into the incoming air, that the unit was installed upside down.

Is this a serious matter that would make it worth having the unit professionally removed and reinstalled in the correct direction?

 

Aprilaires' response:

Thank you for contacting us regarding your model 2200 air cleaner. Air passing through the air cleaner in the wrong direction could lead to air leakage around the filter, increased air resistance, or filter collapse as the filter is structurally supported against air flow only in one direction. The efficiency of the Aprilaire air cleaner is not affected. If an older model air cleaner has been installed incorrectly, we recommend that either the original installer or another service contractor revisit the installation and reposition the cabinet so that the air flow passes through the air cleaner properly. Some sheet metal work may be required so that the return air duct can be attached to the flange on the inlet side of the outer housing when the air cleaner is turned in the proper direction. In addition, sheet metal work may also be required at the furnace so that the flat outlet side of the air cleaner can be attached to the furnace return air opening.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

Aprilaire - Division of Research Products Corporation
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST
I just changed the filter in a gardair model 2200 with one of your replacement filters.

It is obvious from the arrow on the filter basket and the fact that the black plastic combs face into the incoming air, that the unit was installed upside down.

Is this a serious matter that would make it worth having the unit professionally removed and reinstalled in the correct direction?

Thank you
Allan


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The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.

 
 

 

Sand/Silt in my water, is that effecting my Aprilaire steam humidifier?

Thursday, February 14, 2013 by Aprilaire Team
Consumer question:
 
I had installed about 4-5 months ago. I get a build up a yellow/brown sand / silt in the bottom which seems to clog the drain and causes the canister to leak from the top. I live in the Denver area (Lone Tree). I saw a post on another web site with a similar issue. Do you have a recommendation to fix? Maybe a sand/silt trap/filter upline?
 
 
Aprilaires' response:
 
Thank you for contacting us with regards to your model 800 Residential Steam Humidifier. What you're finding is the sediments in the water that are left behind as the water boils away. The exact nature of these sediments can vary by region. We don't have any specific recommendations for filters, but if you do choose to have on installed, do not use one that de-ionizes or de-mineralizes the water, such as Reverse Osmosis. Some amount of dissolved minerals are required for our unit to produce steam. The 800 uses the minerals in the water to pass current between two electrodes, and the fewer minerals in the water, the longer it will take to reach boiling. We would recommend that you consult your installer for recommendations on filters for sand, though.

Could my solenoid value be bad?

Monday, February 13, 2012 by Aprilaire Team
Consumer question:

I just installed this unit and realized there is no water flowing to the filter. The valve has power on both wires (24VAC using the step down unit provided). The water has also been checked and is going into the valve however, not coming out. Do you have a suggestion of what the issue could be or is it most likely a faulty valve?

Aprilaires' response:

Thank you for contacting us with regards to your model 600A Humidifier. When power is applied to the solenoid valve, there should be an audible "click." If your valve does not click, verify the voltage supplied to it by measuring between the two yellow wires at the valve for A/C power. It should be around 24v, +/- 4v. Additionally, the amps available are also important. This valve needs .4 amps to open. If the amperage available is less than .1, it may not click at all. Between 1. and .3 it may just make a humming noise. If you verify all power is good and it still doesn't open, the diagnosis would be a bad valve. We would recommend that you contact your supplier for any replacement needed.

I like humming but I don't like my humidifier humming, please help!

Friday, February 10, 2012 by Aprilaire Team
Consumer question:

We have an Aprilaire model 550 Humidifier attached to our Central Air/Heat House system (also attached is a Aprilaire 2400 Air Cleaner). Both have worked smoothly until a couple of days ago. Water used to drain periodically into a corner sink like it was supposed to but now no water is draining whatsoever, and the humidifier makes a noise every once in a while like a little brief hum as if it is trying to run but cannot. I know the Water panel needs to be replaced, and I was wondering if this could be the cause of the problem or if it is something more serious. I would appreciate any insight you can give me. (if it matters, the humidifier is set to 35%, as is recommended for the current temperature.) Also, I tried to find the test/reset switch to test the humidifier, but could not find it on the unit. Any idea where it is typically located on this model?

Aprilaires' response:

Thank you for contacting us regarding your model 550 humidifier. If there is no water coming from the unit when the furnace is on and the control is making a call for humidity, then the solenoid valve is not opening. Since you are hearing an occasional hum from the humidifier, it sounds like the solenoid is trying to open but cannot. The condition of the water panel would have no bearing on the solenoid's ability to open. In this case we would recommend contacting your contractor to schedule a service call for your humidifier.

Additionally, to better understand why your unit is not operating, you have the option to call our technical support department at 1-800-334-6011 to troubleshoot the unit with one of our technicians over the phone. The technician may be able to diagnose what the problem is and point you in the right direction regarding service.

Our tech support department is available Monday through Friday, 7 am to 5 pm CST.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

My solenoid is open with no voltage, what's up with that?

Tuesday, January 24, 2012 by Aprilaire Team

Consumer question:

I have a 560 humidifier with a model 883321B controller. The past 6 years we owned the house we never used the humidifier but now we are trying to use it. We recently had a evaporator coil and new thermostat installed and the installer ran new wiring for it. When I tried to run the humidifier, water continually runs weather the furnace is on or off and no matter what the humidistat is set to. There was no voltage at the solenoid valve when I checked.

Aprilaires' response:

Thank you for contacting us regarding your model 560 humidifier. When the unit is wired properly, the solenoid valve should only open when the furnace and HVAC blower is running. If there is no voltage at the solenoid and it is open, then the valve may be stuck open due to a build up of particles or sediment.

In order to send you to correct wiring diagram, we would need to know if you have a manual or automatic humidistat. Additionally, to better understand why your unit is not operating properly, you have the option to call our technical support department at 1-800-334-6011 to troubleshoot the unit with one of our technicians over the phone. The technician may be able to diagnose what the problem is and point you in the right direction regarding service or installation manuals.

Our tech support department is available Monday through Friday, 7 am to 5 pm CST.

Power, power am I getting power?

Wednesday, December 28, 2011 by Aprilaire Team
Consumer question:

We are quite happy with our unit, but we have a question. When the cover is lifted off to change the filter, the plug is disconnected so the fan, of course is not moving.
But,how can we make sure the unit is getting power? We have never seen the fan blades turn even when we plug the unit in while the cover is off. Shouldn't we be able to hear the fan turning or feel air coming out of the top of the humidifier? (It's a model 760.)

I just plugged a fan into the out-let and the fan will not run. The outlet may not be wired correctly. But, please tell us if we should be able to feel air coming out of the unit or hear the fan moter?


Aprilaires' response:


Thank you for contacting us regarding your model 760 humidifier. The model 760 has its own 24 volt transformer built into the unit therefore it has all of its own power. If you would like to see if the fan is working while the cover is on, simply touch the brown leads together while the unit is plugged into a powered outlet. This would complete the 24 volt connection to the relay, turning the fan on and opening the solenoid. This is a low voltage connection so there is no risk of injury. You can perform this test while the furnace is off, this way the sound of the furnace running will not interfere while you are listening for the fan on the 760.

If the fan and solenoid operate the unit is ok. If not, we recommend contacting your installing contractor to come to your home and troubleshoot the unit. However, you have the option to contact our tech support department at 1-800-334-6011 and troubleshoot with one of our technicians. Our tech support department is open Monday through Friday, 7 am to 5 pm CST.

We are allergic to Cat, will the Aprilaire Model 5000 EAC help?

Monday, December 19, 2011 by Aprilaire Team
Consumer question:

I recently had the 5000 unit installed. My husband is allergic to our cat which was our reason for getting it. We keep it on the 24 hour continuous cycle because I am under the impression that that is the best cycle for pet allergies. However, the air is very dry and we are both having sinus and dry eye issues since we had it installed last week. Is this common? Is there something we can do or a cycle that would best deal with this issue that would still be affective for his allergies. His allergies have still been acting up even after the 5000 unit was installed so I don't want to turn it down or off too much.


Aprilaires' response:

Thank you for contacting us with regards to your model 5000 Electronic Air Cleaner. This unit can certainly remove particles and allergens that are floating around in the air, but you describe a separate issue, as well. Dry sinuses and eyes could be the result of low humidity in the home, common in colder seasons. Most homes will need humidity around 30-45% RH while people may want 30-60% RH. You can use a hygrometer to check the level of humidity in your home. If your symptoms seem to disappear when you steam up the bathroom after a hot shower or in your kitchen when you're boiling water on your stove, this can verify your need for additional humidity throughout your home. Please see our attached brochure for more information.

We appreciate the opportunity to be of assistance.

My Aprilaire Humidifier fails to feed water when the furnace is running..

Friday, December 9, 2011 by Aprilaire Team
Consumer question:

Unit was installed in February 2011. fails to feed water when the furnace is running.....even on the highest #7 setting. Worked fine last heating season

When the dial is moved to the "Test" setting, the water will flow and the 'reset light' will blink like it's supposed to....but when moved back regular run mode - even on # 5, #6 or #7 - it will not put water into the filter pan.


Aprilaires' response:

Thank you for contacting us regarding your 600A humidifier. Our controls have a built in design condition that allows the control to make a maximum of 45% relative humidity. If the digital screen has a value of 45% or above, the control will not turn on the humidifier outside of test. Also, the control has a accuracy differential of +/- 5%. So even if the screen reads 40%, due to this differential it may not turn the humidifier on.

Once the air in your home drops below 40-45% relative humidity your humidifier will turn on to add moisture to the air.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

Light a blinking, what does it mean?

Friday, December 9, 2011 by Aprilaire Team
Consumer question:

Just installed a 5000. When thermostat is in the off position and I set unit to run 30 min/hr., the blue lights on the cleaner flash and the filter indicator bars are animated on the LED control panel.

When on I place the thermostat on heat, and the heat kicks in, the blue lights on the cleaner unit do not flash but the filter indicator on display/control module is animated. Should the blue lights on the filter be flashing?


Aprilaires' response:

Thank you for contacting us. The unit is going to light up when it send a signal to the furnace fan to kick on. The 30 min/hour button will give you 30 minutes run time for the based on the total amount of run time in that hour. The run time of the heat call does count toward that 30 minutes and if toward the end of that hour the control has not reached 30 minutes it will kick on the fan to get the remaining minutes. The blue light should flash when ever the furnace does kick on and furnace fan runs. If you have any other questions please contact us at 800-334-6011. Thank you

Questions on my new Aprilaire Air Cleaner

Wednesday, December 7, 2011 by Aprilaire Team
Consumer question:

Am having a new furnace installed next week and it comes with the Aprilaire 2210 Media Air Cleaner.
Just want to know if the filter made for the 2200 model will fit this one.


Aprilaires' response:

Thanks for contacting Aprilaire in advance of your new Aprilaire air cleaner is installed.
Only the 210 or 213 media filter will fit the new 2210 model air cleaner you will be getting; you cannot use the filter made for the 2200.
If you have any other questions regarding the air cleaner, please let us know.
Thanks for being a loyal Aprilaire customer.

Differential pressure is used with Aprilaire bypass humidifiers, correct?

Saturday, December 3, 2011 by Aprilaire Team
Consumer question:

Quick question on the install- I have a 7 year old furnace (so it\'s fairly new) and see your instructions say it's alright to install my Model 600 bypass humidifier on either the return or supply, with the bypass ductwork going to whichever side I didn't install the panel itself on. Is there any advantage to one side or the other? I would have thought it would be better to have the water panel on the supply side. Also, does it matter whether I use hot water or cold? Opinions seem to be strong both ways.
Thanks!


Aprilaires' response:

Thank you for contacting us regarding the model 600. A bypass humidifier gets its air movement through the Water Panel® by the differential pressure between the supply (hot air) plenum and the return (cold air) duct. The supply plenum is under positive pressure and the return duct is under negative pressure. One of the advantages of a bypass humidifier is that it can be installed either on the supply plenum or on the return duct with equal effectiveness. No matter which duct the unit is mounted on, the airflow always goes from the supply to the return through the humidifier.

A bypass humidifier will also have no adverse effect on any component in the furnace, air cleaner or filter. Aprilaire® Humidifiers put “water vapor” into the air, not raw water. This is nature's way of getting relative humidity into the air.

Additionally, the Aprilaire published capacities on our literature are based on the humidifier using cold water, but there are many cases where you may want to boost the capacities of the humidifier. There are no detrimental effects in using hot water on our humidifiers.

There is no additional cost to you when using hot water either. Heat is required to evaporate water. It doesn't matter if that heat comes from the warm air of your furnace or hot water. If hot water is used to supplement the warm air, it simply increases the capacity of the humidifier. This added capacity will satisfy the humidistat quicker, reducing the amount of time the humidifier runs. This results in less water used.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

I just bought a model 600 Aprilaire humidifier and wanted to know which install is better. Putting the humidifier on the supply or return side and why??

Friday, November 25, 2011 by Aprilaire Team
Consumer question:

I just bought a model 600 Aprilaire humidifier and wanted to know which install is better.
Putting the humidifier on the supply or return side and why??


Aprilaires' response:

Thank you for contacting us regarding the model 600 humidifier. A bypass humidifier gets its air movement through the Water Panel® by the differential pressure between the supply (hot air) plenum and the return (cold air) duct. The supply plenum is under positive pressure and the return duct is under negative pressure.

One of the advantages of a bypass humidifier is that it can be installed either on the supply plenum or on the return duct with equal effectiveness. No matter which duct the unit is mounted on, the airflow always goes from the supply to the return through the humidifier.

A bypass humidifier will also have no adverse effect on any component in the furnace, air cleaner or filter. Aprilaire® Humidifiers put “water vapor” into the air, not raw water. This is nature's way of getting relative humidity into the air.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

Kind regards,


Zach Handyside
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
zdh@aprilaire.com
1-800-334-6011 ext 6180
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST


>>> Paolo

The filter on my Aprilaire model 600 humidifier doesn't seem to be filling with water.

Thursday, November 24, 2011 by Aprilaire Team
Consumer question:

The filter on my Aprilaire model 600 humidifier doesn't seem to be filling with water. Nothing has changed since the last season and the setting is at 5.


Aprilaires' response:


If it is set at 5 that is equivalent to about 35% humidity. So if the current humidity level is higher than that it would not be running. An easy way to tell is to turn the unit to test reset (turn it past 7 and the humidifier on light should begin to blink with our 58-60 control) This should turn the humidifer on and it will run for approximately one minute. If this happens the unit is functioning normally and then when you turn it back to 5 it should come on , if the HVAC is running and the humidity falls below 35%.

Does my one touch control work?

Thursday, November 24, 2011 by Aprilaire Team
Consumer question:

The control for the air cleaner is saying it is filtering even when it is disconnected from the unit and also when the unit is not actually filtering.

Aprilaires' response:

Thank you for contacting us with regards to your model 5000 Electronic Air Cleaner. The air cleaner control works on a negative signal logic, meaning that when it sees no connection to the furnace or thermostat, it assumes the fan is running and the air cleaner is working. The control needs to be wired in properly in order to truly see when the fan is active or not. If it still shows Filtering when the control is connected, there may be a problem with the wiring. We would recommend that you contact your installer to troubleshoot the installation further.

We appreciate the opportunity to be of assistance.

Clean or replace my Aprilaire water panel for my humidifier?

Monday, November 21, 2011 by Aprilaire Team
Consumer question:

Can I clean my aprilaire filter or do I need to replace it?


Aprilaires' response:

Thank you for contacting us regarding the water panel (filter) for your 600A. Because there is a special coating on the water panel that helps the water adhere to the water panel, we don't recommend cleaning the water panel. By cleaning it, you may remove some of this coating and this will affect the performance of the water panel as well as the humidifier. We recommend changing the water panel with a genuine Aprilaire water panel for maximum performance. By replacing the water panel in the beginning of the heating season, your humidifier will be ready to run at peak performance for the winter.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

How often should I change my Aprilaire air cleaner filter?

Monday, November 7, 2011 by Aprilaire Team
Consumer question:

I just upgraded to your 413 filter. Was using the 401. I changed my old 401 every 18 months. Wondering if that's still a good interval. Longer? Shorter? Check it at 1 year? The 401's were dirty, not filthy by any means, when I changed them. Our house is pretty tight. Thanks.


Aprilaires' response:

Typically we have found that when moving from the 401 to the 413 that consumers will need to change the 413 at about the same interval that the 401 was changed.

I have no return duct, which controller can I use for my new Aprilaire humidifier?

Monday, November 7, 2011 by Aprilaire Team
Consumer question:

I just purchased a model 600 with the automatic humidity control. I do not have a return duct. I was planning on running a 6\" duct from the unit to the inside of the filter box to make the unit work. I noticed the model 60 controller says it needs to be mounted on the return duct. Why can this not be mounted on the wall near my thermostat. I would think if I used stand-offs to allow air to get to the sensor this would work the same. Does the sensor need active air flow to work or would it still register the humidity if mounted on the wall? I would rather use the automatic function rather than the manual mode for obvious reasons.

Aprilaires' Response:

Thank you for your email regarding your model 600A Aprilaire humidifier. The model 60 humidifier control requires air movement to ensure the humidity sensor on the back of the humidifier control gets an accurate reading of the humidity. When mounted to a wall it is difficult for air to get behind the humidistat. Our recommendation would be to install the manual humidistat our model 4655.

Seals for the model 2200 Space-Gard Air Cleaner, how do you clean them?

Wednesday, October 26, 2011 by Aprilaire Team
Consumer question:

We have the Aprilaire Space-Gard Air Cleaner Model 2200, using the Replacement Media #201, and we have the model which has an inner housing with the center aluminum brace down the middle.

The two end panels of the inner media housing are faced with a pink \"insulation-type\" material to seal the edges so the air flow can\'t go around the media. The outer (removable) panel also has the same pink material.

Over time this pink material has become very dusty and dirty (in the spaces where it lies between the folds of the media). I have turned each of them once, and now both sides are very dirty. I have tried vacuuming the surfaces, but the dirt is lodged so deeply that it will not come out. I want to have clean surfaces on these three panels.

1.) May I wash that pink "insulation" material?
2.) Are there other ways to clean those surfaces?
(like, what did the original engineers have in mind?)
3.) Are there replacement pink insulation pieces available?
Please advise.

Aprilaires' response:

Thank you for your email regarding the seals for your model 2200 Space-Gard Air Cleaner. The seals will get dirty over time as they are designed to catch any particles which try to avoid the 201 filtering media. Once the seals catch the particles they are permanently trapped. Since you would like to replace them you may contact your installing contractor to obtain the seal kit, our part number 4725.

Do you have an Aprilaire Air Cleaner that can be used for a retrofit downflow furnace?

Monday, October 24, 2011 by Aprilaire Team
Consumer question:

Do you have a model that can be used as a retrofit for a downflow furnace with a 20x25x1 filter?


Aprilaires' response:

Thank you for contacting us regarding our Aprilaire air cleaners. We have two models that will fit for 20 x 25. Our model 2210 and 4200. The 2210 is shipped with a MERV 10 filter but can be upgraded to the MERV 13. The 4200 ships with the MERV 13 filter and the electronic air cleaner control. Please view the attached literature for the air cleaner products.

You can contact an Aprilaire dealer regarding pricing and installation availability. To find a local dealer, enter your zip code in the dealer locator at www.Aprilaire.com. If you don't have an Aprilaire dealer in your area, feel free to contact any licenced HVAC company for pricing and installation.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.