No water comes in to the model 500 aprilaire humidifier when running. What could be happening?

Wednesday, May 9, 2012 by Aprilaire Team
Consumer question:
 
No water comes in to the model 500 aprilaire humidifier when running. Could it be a problem with the solenoid valve??


Aprilaires' response:

Thank you for contacting us.
No water could be an indication of an issue with the solenoid valve.
If you have an Automatic Control try putting it into test mode:

A. No click at the solenoid valve indicates an electrical problem. Contact the heating and air conditioning dealer to further check the electrical components of the Aprilaire Humidifier.

B. If the solenoid valve makes a click sound and there is no water draining from the unit, this would indicate the flow of water is being obstructed.

1. To determine if water flow is being obstructed, turn the dial of the humidifier control to the off position. The first location to check for an obstruction would be at the saddle valve located on the water line supplying water to the humidifier. When checking the saddle valve, make sure it is completely open. This can be done by turning the valve all the way to the left. If anything is clogged, it can be dislodged by turning the saddle valve all the way to the right and back to the left. Once this is done, turn the humidifier control dial above the click point and water should be coming out the drain line.

2. If water is still not coming out of the drain, check the orifice and in-line strainer to make sure they are not clogged. The orifice is located in the tube on the outlet side of the solenoid valve and the in-line strainer is located on the inlet side of the solenoid valve (see attached). The orifice may be cleared by inserting a needle through the small opening. The strainer may be cleaned by running it under warm water to dislodge deposits or replace it. After clearing and re-installing the orifice and strainer (be sure to double wrench all water connections), turn the humidifier control dial above the click point and water should be coming out the drain line.

 

What is the minimum water temperature to supply an Aprilaire 350 humidifier?

Tuesday, May 8, 2012 by Aprilaire Team
Consumer question:
 
What's the minimum water temperature needed to supply this Aprilaire model 350 humidifier unit? We want to reduce the water temp for the summer so it doesn't heat the house while it runs. Here in Denver we still need the moisture all year around.

By the way, do you make a in-the wall ultrasonic unit with a humidistat, that can run from filtered water that removes minerals and chlorine?
 
 
Aprilaires' response:

Thank you for your email regarding your model 350 Aprilaire humidifier. The minimum water temperature for our self contained humidifiers is 140F. This is required in order for the evaporation process to take place. When the hot water flows over the water panel, the water evaporates off the water panel and into the room temperature air moving through the water panel. Lowering the water temperature will reduce the amount of humidification produced. The water to the humidifier can be hard or softened but should not be from a reverse osmosis system. We do not manufacture ultrasonic humidifiers.

 

I need humidity in the Summer, what should I do?

Wednesday, April 25, 2012 by Aprilaire Team
Consumer question:
 
My heating/air cool unit is now controlled by a new thermostat that allows fan circulation about 35% of the time whether the heat or cooling is running or not. Will the humidifier work when the fan is on whether it is on heating or cooling? I live in an area which humidity averages about 12% during the summer. I need to add humidity during those times.
 
 
Aprilaires' response:

Thank you for that very good question regarding the Aprilaire humidifier operation.

The answer to your question depends on the type of humidity control that was installed with the humidifier. In the event that the humidity control was the type that used an outdoor temperature sensor to regulate the humidity, then the humidifier would not add humidity in the summer months. this type of control would disable the humidifier when the outdoor temperature would go above 60 degrees. If the humidity control does not use the outdoor temperature sensor, then you may be able to humidify during the summer months. Just be aware that the air conditioning system will remove some humidity during its normal operation; which would take longer to bring the humidity level up.

 

Summer time use of my Aprilaire Humidifier Model 700?

Tuesday, April 24, 2012 by Aprilaire Team
Consumer question:
 
I recently moved into home that has Aprilaire Automatic Humidifier Model number 700. My question is during the Summer time when I switch the heat off and turn on the A/C at the thermostat. Will the Humidifier stay off or do I need to somehow turn the unit off?
 
Aprilaire response:
 
Thank you for contacting Aprilaire.

To live in Indiana, the humidifier would typically not bother to come on during summer, as nature gives us more humidity than we need. Any time the level of humidity is higher than the selected level, (or max of 45%) the humidifier will not come on.

Some people, just to make sure, will go ahead and turn down the humidistat to 'off' or at least the lowest setting. Then, for the same reasons as listed above, the humidifier will not come on.

Please let us know if you have any further questions.


 
 

 

How to program an Aprilaire 8463 Thermostat.

Friday, April 13, 2012 by Aprilaire Team

Consumer question:

My 8463 Aprilaire Thermostat was installed with a new furnace and A.C. The thermostat was programmed to 5-2 by the installer. I want it to 5-1-1. The installer did not know how to do it and the companies techs are stumped. How can I change this thermostat from a 5-2 to a 5-1-1? Or can I? I would like the settings for Saturday and Sunday to be different.

 

Aprilaires' response:

Thank you for your email regarding your model 8463 Aprilaire Thermostat.

Yes you can change your 8463 Aprilaire Thermostat to 5/1/1 program. Here are the steps.

1) Make sure the MODE is set to OFF.

2) Hold down MODE and the UP ARROW at the exact same time for about 3-5 seconds until 00 shows in the middle of the screen in bold.

3) Press the MODE button repeatedly until you get to the number 19. If you pass it, just keep going the numbers will cycle back around.

4) Use the UP and DOWN arrows to choose the number 1 in the upper right hand side of the screen.

5) Let the screen return to normal or press the MODE button repeatedly until you get to DONE.

Now you are all set to reprogram your 8463 Aprilaire Thermostat.
Please feel free to contact us by email or by the phone number provided.
 

 

Summer's High Humidity Affects Indoor Air Quality

Monday, April 2, 2012 by Aprilaire Team

Summer is almost here and with it we welcome the long-awaited warm weather but not the sticky, high levels of humidity that often come with it.  High humidity affects the quality of indoor air and can affect the health of you and your family in a variety of ways.

High humidity levels can cause mold, encourage dust mites which are a major cause of allergies, and cause a hot of problems in the home that can affect your physical health.  Visible signs of high humidity levels include condensation on windows, peeling wallpaper, damp patches on walls and ceilings, a musty smell and dampness.  But there are also numerous problems that go undetected because you can not see or smell them. 

A few of the most common health effects of too much moisture in the home include the following:

Dust mites:  At least 10 percent of the population suffers from a dust mite allergy.  Half of American homes have enough bedding with enough dust mite allergen to cause allergies.. Of these homes, 24 percent had levels that were five times greater than the threshold to cause allergic reactions.

To control dust mites, experts recommend regular cleaning to reduce dust, as well as encasing mattresses, box springs and pillows in allergy-free cases.  The more dust-free the home, the less likely it will be able to support significant populations of allergen0causing dust mites.  Some of the symptoms associated with it include sneezing, itchy, watery eyes, nasal stuffiness, runny nose, stuffy ears, respiratory problems, atopic dermatitis and asthma.

Bacteria: you can't see or feel bacteria but they live on countertops, table surfaces, carpet, pillows, mattresses and just about anywhere people are.  Bacteria also grow profusely when there is plenty of moisture present.

Formaldehyde: When humidity levels are high, products such as furniture, cabinets, building materials and even some latex paints then to release formaldehyde into the air at a faster rate.  Studies have suggested that people exposed to formaldehyde levels ranging from 50 to 100 parts per billion for long periods of time are more likely to experience asthma-related respiratory symptoms, such as coughing and wheezing.

If you suspect that the air in your home is too moist, be sure to vent the areas that create moisture, like the show or bathroom.  You may also consider a whole home dehumidifier like the Aprilaire Model 1710A, 1730A,1750A or the 1770A.  The Aprilaire dehumidifiers can work independently or in tandem with the heating and cooling systems to remove extra moisture from your home.  A system like this will allow homeowners to achieve the EPA recommended humidity levels in the house of 30-50 percent.

What Everybody Ought to Know About Whole Home Air Cleaners - they are Proven to Protect and Even Improve Health

Monday, April 2, 2012 by Aprilaire Team

The air in American homes is increasingly contaminated and polluted, and now studies have linked poor indoor air quality to the dramatic rise in not only allergy and asthma symptoms, but also a variety of other health issues, including heart disease, stroke and blood clots.

Studies are emerging that prove poor indoor air quality can cause or contribute to a variety of symptoms and medical issues.  While individuals with pre-existing medical problems such as asthma, chronic obstructive pulmonary disease (COPD) and allergies are at most risk from poor indoor quality, the medical literature demonstrates that even those in a good state of health are negatively affected.

The latest study conducted by scientists from Denmark and Sweden, published in the American Journal of Respiratory and Critical Care Medicine, reveals that poor indoor air adversely affects the performance of blood vessels in humans leading to cardiovascular disease.  The study also found that indoor air filtration greatly reduced the amount of ultrafine, fine and coarse air particles in the homes tested, which was associated with an actual improvement in the microvascular function of the study participants.

In an effort to protect public health and combat airborne invaders, Aprilaire, a leading manufacturer of indoor air quality products, is urging consumers nationwide to consider whole-home air cleaners as part of a modern and integrated approach to managing their indoor environments. Homeowners can be sure that a whole-home air cleaner works to permanently trap the airborne contaminants that most affect health and aggravate allergy and asthma symptoms, moving clean and comfortable air throughout every room of the home, all while operating silently and out of sight.

While the medical community acknowledges the benefits of clean air in the home, consumers often find themselves disappointed with the options available at local home improvement centers where portable, do-it-yourself air cleaning units are sold.

“We know through research that most people buy portable air cleaners to help alleviate some sort of respiratory issue, this cannot be accomplished with one portable air cleaner for an entire home,” said Mike Rimrodt, marketing director for Aprilaire. “In fact, most homes require four or five portable units or more too clean the air throughout the entire home and still don’t do as good a job,” notes Rimrodt. “When comparing performance, installation and maintenance factors, and overall cost, a whole-home air cleaning solution is ideal for families who want to ensure healthy, clean air in every room and get the best value for their dollar.”

Whole-home air cleaners permanently trap the airborne contaminants that can aggravate health and allergy and asthma symptoms. In a recent standard industry test, the Aprilaire 5000 achieved 99 percent efficiency against airborne particles. The unit captures and kills virtually all contaminants including those that most affect personal health—viruses, bacteria, spores and allergens 24 hours a day, seven days a week, 365 days a year.

Aprilaire also offers homeowners a one-of-a-kind air cleaner control that allows them to actively clean the air in their entire home based on personal preference and event triggers. A simple-to-program thermostat features Event-Based ™ Air Cleaning:

  • Constant Cleaning:  air cleaner is active for 24 hours a day seven days a week
  • Automatic:  air cleaner will run a minimum of 30 minutes per hour
  • Event Clean:  air cleaners will run for three hours continuously and then turn off
  • Allergies:  air cleaner will run continuously for 24 hours and then turn off

Event-Based Air Cleaning also provides other conveniences such as indicators that air cleaning is taking place as well maintenance reminders.

For more information on whole-home air cleaners and Event-Based Air Cleaning, visit www.aprilaire.com.

Aprilaire Periodic Preventative Humidifier Maintenance

Monday, April 2, 2012 by Aprilaire Team

Periodic Preventative Maintenance

  • NOTE: Periodic inspection and preventive maintenance of your total heating system is important for efficient and safe operation. Your heating contractor should include humidifier service at the same time. All models are equipped with an in-line water strainer and orifice as shown below. These parts should be inspected and cleaned periodically to assure continued proper unit performance.

Aprilaire Humidifier Recommended Annual Maintenance

Monday, April 2, 2012 by Aprilaire Team

Recommended Annual Maintenance

  • The water panel should be changed once a year, with a few exceptions.
    • The model 400 has a panel that should be changed twice a season
    • If extremely hard water is used in any Aprilaire humidifier, the panel should be changed more frequently than once a season. 
    • The water panel cannot be cleaned because it has a special coating that helps the water adhere to the panel while the air is passing through it.  Without the coating, more water will go down the drain and less will be converted into a vapor.
  • Drain line
    • Detach the drain line from the drain spud at the bottom of the unit. 
    • Bend it at the various points to loosen calcium deposits which may have formed on the inside of the line, and flush it with pressurized water. 
    • You can also pour bleach through it prior to the water.  This will kill any micro-organisms that happen to be living in the drain line. 
    • The drain line can be replaced should it prove difficult to clean. 
  • Feed tube
    • Detach the tube from the nozzle at the top of the unit, and unscrew the end of the solenoid valve at the other end of the feed tube. 
    • Run high pressure water through the tube and replace. 
    • When reconnecting the feed tube, remember to double wrench the connections to prevent leaking.
  • Inside of unit
    • Look for any mineral deposits on the Scale Control Insert after removing the water panel, and get rid of them by wiping the insert with a damp towel or rag.  They should come right off. 
    • If there are deposits on the inside of the cover, or in the case of a 700, on the fan blade, it may be indicative of a larger problem known as entrainment.  ()
    • Do not remove granulated coating on the distribution tray – not an issue with the new ones. 
      • The granular coating is there to break up the surface tension of the water.  This allows water to flow evenly through all of the openings in the water distribution tray. 
      • The newer trays have a fabric along the bottom of the tray which does the same thing as the granular coating.  The difference is the customer doesn’t have to worry about scraping off the fabric.
  • Hard or Soft Water
    • Aprilaire offers total flexibility in the installation of our humidifiers in that they will operate properly with either hard or soft water. Connecting to hard water may leave mineral deposits on the water panel that are scaly and hard in nature. Connecting to soft water may leave mineral deposits that are fluffier in nature. The bottom line is the water panel will typically last a full heating season using either type of water.  When extremely hard water is used in the humidifier, maintenance should be performed approximately every six months. 

Air Cleaning - Sure its allergy season, but there's more to it!

Monday, April 2, 2012 by Tom Ruse

Ok, the straight scoop. Whole-home high efficiency air cleaners - the kind installed in your heating and cooling system - have the ability to trap airborn allergens like no portable air purifier can. Its just a fact. A portable air purifier can only work in one room and only in a small area of that room!

Sure, if the allergens and other crap in your home are not airborne, the installed air cleaner can't trap it. You have to vacuum and dust.

But here's the key. The whole-home air cleaner only works when your HVAC system blower operates. When the blower operates it delivers conditioned air throughout your home and the air that's already there has to go somewhere. That's where your return air ducts come in. The old air,  and the crap in it, are returned to the HVAC system thru the return ducts and the air cleaner traps the crap before it goes thru the system again to be heated or cooled.

BUT, you can clean the air more often than when you are heating or cooling. Just run your blower fan more often (put it in the "on" position) and it'll recirculate that air even when you're not heating or cooling - so your CLEANING the air more often.

Installed, whole house air cleaners also help protect your expensive HVAC system and can reduce the amount of dusting and vaccuming you have to do. So, while some portables may take a few contaminants out of a small room, they don't do ANYTHING to protect you HVAC system. Nor will you see an appreciably difference in having to clean the place!

Aprilaire Model 5000 Electronic Air Cleaner

The Aprilaire 8463 thermostat has Auto, Off, Heat, Cool, and Em-Heat system modes

Monday, March 12, 2012 by Aprilaire Team
Consumer question:
 
The Aprilaire 8463 thermostat has Auto, Off, Heat, Cool, and Em-Heat system modes. How do you select Auto. On my thermostat it does not present me with the Auto option.
 
Aprilaires' response:

Thank you for your email regarding your model 8463 Aprilaire Thermostat.

To select your Auto Mode on the 8463 first push the mode button and select OFF. Next press the MODE button and UP arrow at the same time, holding them both down (3-5 sec) until 00 comes up on the screen. Then press the MODE button to select 04. At this point you will see a small 0 in the top right hand corner of the screen. Using the UP and DOWN arrows you can select 1 to enable the AUTO feature. After that last selection let the screen return to normal by not touching the buttons. You can now select the AUTO mode.

 

Can an in-line fan be added to my Aprilaire humidifier?

Wednesday, February 29, 2012 by Aprilaire Team
Consumer question:
 
Can I add an in-line fan to the humidifier bypass duct in order to increase the humidity?
 
Aprilaires' response:

Thank you for contacting us with regards to our model 400 Humidifier. This humidifier requires between 60-100 CFM to operate properly. If the air provided to the humidifier is lower than 60 CFM, an in-line fan may help increase the humidification rate, but it should only run with the furnace. As a drainless model, it does not humidify well without a source of heat to evaporate the water.

 

What is up with the message FR Heating on my Aprilaire model 8463?

Monday, February 13, 2012 by Aprilaire Team
Consumer question:

I have an Aprilaire thermostat model 8463 and I have not been able to find any information regarding messages displayed in the Message Center. What are the message FR Heating, and FR telling me?

Aprilaires' response:

Thank you for contacting us regarding your Aprilaire Thermostat.

This is a common question we get in. The FR is a reference to the current day
MO- Monday
TU- Tuesday
WE- Wednesday
TH- Thursday
FR- Friday

The "heating" is just indication that an active call for heat is being made.

Let us know if you have any more questions.

My Aprilaire thermostat model 8346 unit shuts off, after I hit reset, a code of 11 displays

Sunday, February 12, 2012 by Aprilaire Team
Consumer question:

My Aprilaire thermostat model 8346 unit shuts off, after I hit reset, a code of 11 displays

Aprilaires' response:
Thank you for contacting us with regards to your model 8346 Thermostat. If the Reset button does not restore normal operation, and if you've tried replacing the batteries, something is likely wrong with the thermostat. It may have suffered a static shock that damaged the components on the circuit board. If the unit was installed in 2009, we would recommend that you contact your installer for a replacement model.

Please let us know if you have any further questions.

Model 800 has 3 sets of capacity, which one is right for me?

Saturday, February 11, 2012 by Aprilaire Team
Consumer question:

My house is 6000sq ft. What capacity should my Aprilaire model 800 humidifier unit be set to, 11.5,20.5,or 23.3 gallons per day? Also how do I know what its set at now? I cant seem to get it about 37% humidity. I have a digital new thermostat.

Aprilaires' response:

Thank you for your email regarding your model 800 Aprilaire steam humidifier. Your model 800 can work with a 110, 208 or 240 volt power supply. The higher the voltage, the higher the gallons per day output. A power supply of 240 will produce 23.3 gallons per day. A home of 6000 sq. ft with 8" ceilings would typical need 23- 25 gallons per day. Your HVAC installer would know how they sized your home for humidification and what power supply they used. As long as your thermostat has dry contacts, it may be used to control humidification from your model 800. We ask for you to please contact them to discuss how they have wired your system.


I like humming but I don't like my humidifier humming, please help!

Friday, February 10, 2012 by Aprilaire Team
Consumer question:

We have an Aprilaire model 550 Humidifier attached to our Central Air/Heat House system (also attached is a Aprilaire 2400 Air Cleaner). Both have worked smoothly until a couple of days ago. Water used to drain periodically into a corner sink like it was supposed to but now no water is draining whatsoever, and the humidifier makes a noise every once in a while like a little brief hum as if it is trying to run but cannot. I know the Water panel needs to be replaced, and I was wondering if this could be the cause of the problem or if it is something more serious. I would appreciate any insight you can give me. (if it matters, the humidifier is set to 35%, as is recommended for the current temperature.) Also, I tried to find the test/reset switch to test the humidifier, but could not find it on the unit. Any idea where it is typically located on this model?

Aprilaires' response:

Thank you for contacting us regarding your model 550 humidifier. If there is no water coming from the unit when the furnace is on and the control is making a call for humidity, then the solenoid valve is not opening. Since you are hearing an occasional hum from the humidifier, it sounds like the solenoid is trying to open but cannot. The condition of the water panel would have no bearing on the solenoid's ability to open. In this case we would recommend contacting your contractor to schedule a service call for your humidifier.

Additionally, to better understand why your unit is not operating, you have the option to call our technical support department at 1-800-334-6011 to troubleshoot the unit with one of our technicians over the phone. The technician may be able to diagnose what the problem is and point you in the right direction regarding service.

Our tech support department is available Monday through Friday, 7 am to 5 pm CST.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

What does the Heating icon on my Aprilaire thermostat model 8363 mean?

Thursday, February 9, 2012 by Aprilaire Team
Consumer question:

Owner's Manual of my Aprilaire model 8363 thermostat does not reference the "Heating" icon on display. The Safety and Installation Manual seems to imply that when "Heating" appears on screen, there may be a problem. System and t-stat appear to be ok. Problem or not?

Aprilaires' response:

Thank you for contacting Aprilaire regarding your Aprilaire product.

The "heating" icon you reference is only an indication that the thermostat is attempting to turn on the heat. If this icon were to be flashing and there was no heat being produced, there may be a problem with the heating equipment, the furnace. Otherwise there is no problem.

Thinking I need a bigger humidifier...

Thursday, February 9, 2012 by Aprilaire Team
Consumer question:

The furnace contractor installed the Aprilaire 500 humidifier for a home that is over 5500 sq ft. In reviewing the product information on your website it appears the contractor should have installed the 700 series. Am I correct in my assumption?


Aprilaires' response:

Thank you for contacting us with regards to your model 500 Humidifier. If this unit is the only source of humidification you have in your home, it will likely not be sufficient. While a 700 has 50% greater capacity, it is still only designed to handle 4200 sq ft. Our recommendation would be either to have two units in your home or one Model 800 steam humidifier. It can operate with any fan cycle of your furnace, not just the heat cycles, and humidify up to 24 hours/day. Please visit us online at www.aprilaire.com for more information on this model or any of our other product lines.
We appreciate the opportunity to be of assistance.
 

My solenoid is open with no voltage, what's up with that?

Tuesday, January 24, 2012 by Aprilaire Team

Consumer question:

I have a 560 humidifier with a model 883321B controller. The past 6 years we owned the house we never used the humidifier but now we are trying to use it. We recently had a evaporator coil and new thermostat installed and the installer ran new wiring for it. When I tried to run the humidifier, water continually runs weather the furnace is on or off and no matter what the humidistat is set to. There was no voltage at the solenoid valve when I checked.

Aprilaires' response:

Thank you for contacting us regarding your model 560 humidifier. When the unit is wired properly, the solenoid valve should only open when the furnace and HVAC blower is running. If there is no voltage at the solenoid and it is open, then the valve may be stuck open due to a build up of particles or sediment.

In order to send you to correct wiring diagram, we would need to know if you have a manual or automatic humidistat. Additionally, to better understand why your unit is not operating properly, you have the option to call our technical support department at 1-800-334-6011 to troubleshoot the unit with one of our technicians over the phone. The technician may be able to diagnose what the problem is and point you in the right direction regarding service or installation manuals.

Our tech support department is available Monday through Friday, 7 am to 5 pm CST.

What Aprilaire humidifiers work with horizontal heating systems?

Wednesday, January 18, 2012 by Aprilaire Team
Consumer question:

I just had to return a Model 700 because I have an attic hvac unit that is horizontal. We live in the desert in St. George, UT and have a 1,450 sf house that is 8 years old. What unit would you recommend for our horizontal attic unit?

Aprilaires' response:

Thank you for your email regarding your interest in our Aprilaire humidifiers. The only model that will not work on a horizontal heating system is the model 700. The humidity level is reduced by 50%. We wold recommend the mode 600 for your application.

Thank you for giving us the opportunity to be of service