Consumer question:
Is there a problem with the water solenoid?? With my furnace and humidifier shut off, water continues to fill the top tray - constantly. Why? Second, I have to turn down water at the saddle valve instead of having the needle valve wide open. Otherwise, the line emits a constant 'LOUD' moaning-type sound. Why is THIS condition occurring? How do I correct these two problems??
Aprilaires' response:
Is there a problem with the water solenoid?? With my furnace and humidifier shut off, water continues to fill the top tray - constantly. Why? Second, I have to turn down water at the saddle valve instead of having the needle valve wide open. Otherwise, the line emits a constant 'LOUD' moaning-type sound. Why is THIS condition occurring? How do I correct these two problems??
Aprilaires' response:
Thank you for contacting us regarding your model 440 humidifier. Water should only be flowing through your humidifier when furnace of HVAC fan are running. If water continues to flow without the furnace of fan running, there may be a problem with the solenoid or perhaps the control.
We do not recommend regulating the flow of water at the saddle valve. The sound you are hearing may be water hammer and might be remedied by installing a shock arrester of flexible tubing in the water supply line.
In either case, we recommend contacting an HVAC technician to come to your home and service your unit. The technician will be able to determine which, if any parts that may need replacing to get your unit working properly.
If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
1-800-334-6011
Call center hours are M-F 7am-5pm CST
We do not recommend regulating the flow of water at the saddle valve. The sound you are hearing may be water hammer and might be remedied by installing a shock arrester of flexible tubing in the water supply line.
In either case, we recommend contacting an HVAC technician to come to your home and service your unit. The technician will be able to determine which, if any parts that may need replacing to get your unit working properly.
If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
1-800-334-6011
Call center hours are M-F 7am-5pm CST
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