Just noticed that my Aprilaire Air Cleaner is installed backward, should I get it fixed?

Monday, March 4, 2013 by Aprilaire Team

Consumer question:

I just changed the filter in a Aprilaire model 2200 with one of your replacement filters.

It is obvious from the arrow on the filter basket and the fact that the black plastic combs face into the incoming air, that the unit was installed upside down.

Is this a serious matter that would make it worth having the unit professionally removed and reinstalled in the correct direction?

 

Aprilaires' response:

Thank you for contacting us regarding your model 2200 air cleaner. Air passing through the air cleaner in the wrong direction could lead to air leakage around the filter, increased air resistance, or filter collapse as the filter is structurally supported against air flow only in one direction. The efficiency of the Aprilaire air cleaner is not affected. If an older model air cleaner has been installed incorrectly, we recommend that either the original installer or another service contractor revisit the installation and reposition the cabinet so that the air flow passes through the air cleaner properly. Some sheet metal work may be required so that the return air duct can be attached to the flange on the inlet side of the outer housing when the air cleaner is turned in the proper direction. In addition, sheet metal work may also be required at the furnace so that the flat outlet side of the air cleaner can be attached to the furnace return air opening.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

Aprilaire - Division of Research Products Corporation
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST
I just changed the filter in a gardair model 2200 with one of your replacement filters.

It is obvious from the arrow on the filter basket and the fact that the black plastic combs face into the incoming air, that the unit was installed upside down.

Is this a serious matter that would make it worth having the unit professionally removed and reinstalled in the correct direction?

Thank you
Allan


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The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.

 
 

 

Is there a way to regulate the water control on the Aprilaire model 700 humidifier?

Thursday, February 28, 2013 by Aprilaire Team
Consumer question:
 
Is there a way to regulate the water control? I get a steady stream coming out of the drain line. Thank you!
 
Aprilaires' response:
 
Thank you for inquiring about your Aprilaire model 700 humidifier.

Your humidifier, when wired properly, will allow a stream of water to flow through the water panel only during the humidification cycle. If the humidistat is not requesting humidification, then the water should not be running through to the drain. The water flow rate into the model 700 is fixed to 6 gallons per hour, during the humidification cycle. The water flow down the drain depends on the evaporation effect within your environment, estimated between 4 to 4.5 gallons per hour.
 
Aprilaire - Division of Research Products Corporation
1-800-334-6011
Visit www.aprilaire.com
Hours Monday - Friday
7:00 a.m.- 5:00 p.m. CST
 

 

We just bought this house and have some questions on the Aprilaire products...

Thursday, February 21, 2013 by Aprilaire Team

Consumer question:

We moved into this house and it had the aprilaire system installed. We purchased a maintenance kit and installed it. It has a handle with summer, winter, o & c. What does o & c stand for and do you put the handle over the word that you want or point it at it? Thanks for your help.

 

Aprilaires' response:

Thank you for contacting us.
O & C would indicate Open and Closed. Typically the handle would be over the word indicating the season "winter" during the humidification season and "Summer" during the off months. This is to prevent conditioned air from backflowing into the return side and making sure that all the air flow is directed to the living space.

Sand/Silt in my water, is that effecting my Aprilaire steam humidifier?

Thursday, February 14, 2013 by Aprilaire Team
Consumer question:
 
I had installed about 4-5 months ago. I get a build up a yellow/brown sand / silt in the bottom which seems to clog the drain and causes the canister to leak from the top. I live in the Denver area (Lone Tree). I saw a post on another web site with a similar issue. Do you have a recommendation to fix? Maybe a sand/silt trap/filter upline?
 
 
Aprilaires' response:
 
Thank you for contacting us with regards to your model 800 Residential Steam Humidifier. What you're finding is the sediments in the water that are left behind as the water boils away. The exact nature of these sediments can vary by region. We don't have any specific recommendations for filters, but if you do choose to have on installed, do not use one that de-ionizes or de-mineralizes the water, such as Reverse Osmosis. Some amount of dissolved minerals are required for our unit to produce steam. The 800 uses the minerals in the water to pass current between two electrodes, and the fewer minerals in the water, the longer it will take to reach boiling. We would recommend that you consult your installer for recommendations on filters for sand, though.

Replacing an existing Aprilaire model 760 humidifier, couple of questions...

Monday, February 4, 2013 by Aprilaire Team
Consumer question:
 
I want to replace the existing 760 model, however, due to the size to the furnace, it cannot be any larger than the existing unit. The current model 700 is about 2 inches higher so I can use it. What model would you suggest I use and what if any issues will I run into.
 
 
 
Aprilaires' response:

Thank you for contacting us regarding the replacement for you model 760 humidifier. If you are unable to replace the 760 with the 700 then you could use the model 600. The 600 is a bypass humidifier which operates slightly different than the 760 or 700. Where the 760 and 700 are power humidifiers that use an internal fan to add humidity to the air in the duct work, the 600 is a by pass unit that utilizes the HVAC blower to add the humidity to the air.

The 600 has similar capacities to the 700 and can provide humidity on a tight home with 8 foot ceilings of up to 4000 square feet.

Additionally, due to the differences in the installation, as well as the wiring of the humidistat control, we recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty beginning on the date of installation. If you choose not to use a licensed contractor you risk voiding the 5 year warranty.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
 
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST

 
 

 

I'm trying to decide between the 400, 600 and 700 Aprilaire whole house humidifiers? Please advise.

Wednesday, January 23, 2013 by Aprilaire Team

From: webmaster@aprilaire.com\



>>> Phyllis Kaplanek 02/20/12 15:21 >>>

Hello Dan,

Thank you for contacting Aprilaire.

Yes, the 400 does not drain, it will evaporate all of the water used.

The 600 uses no power, so would be less expensive to run than the 700.

When the 700 is operating, it is drawing air from the duct work, humidifies it, and blows it back into the duct work all in one spot. Also, yes, sometimes it has been reported that cold air would come out of the vents in the 700 during usage of the air conditioner.

It is difficult to offer 'utility expenses' since each home uses different amounts of water or electricity depending on the humidification needs.

Please let us know if you have any further questions.



Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST


>>> Dan 2/18/2012 10:14 AM >>>
Name: Dan

Email: civdan@yahoo.com

Address: 7109 Marrisey Loop

City: Galena

State: OH

ZIP: 43021

Country: USA

Phone:

Product_type: Humidifiers

Model number: 700

Installation date:

Professionally installed:

Comments: I\'m trying to decide between the 400, 600 and 700 whole house humidifiers. I like that the 400 wastes no water and uses cold water. Does the fan in the 700 draw air in from the basement or is it sealed so it only pulls heated air from the duct? Would air conditioned air escape from the 700 into the basement during the summer?About how much energy does the fan use on the 700? Will this cost me like $20 more per year in electricity than the 600, for example? How much less would the 400 be in utility costs than the 600 or 700? Thank you!


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Can I install the Aprilaire humidifier above the cooling coil and still get the same efficiency from the unit?

Monday, January 21, 2013 by Aprilaire Team

From: webmaster@aprilaire.com



>>> Phyllis Kaplanek 02/21/12 09:01 >>>

Hello William,

Thank you for contacting Aprilaire.

Yes, you may install the humidifier above the cooling coil, or you may also install it on the cold air return duct. You really are not limited to where this unit can be installed. It would also be best to plumb hot water to the humidifier.

There is an 'orifice' installed into the water feed tube. The feed tube comes out of the solenoid, and brings the water into the humidifier, and deposits the water in the distribution tray at the top. The orifice is installed into the feed tube at the end that is inserted into the solenoid valve. That is the only metering device we have to monitor the water flow.

Please let us know if you have any further questions.



Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST


>>> William Cape 2/19/2012 6:45 PM >>>
Name: William Cape

Email: mcape1622@att.net

Address: 1806 S 35th St

City: Manitowoc

State: WI

ZIP: 54220

Country: USA

Phone: 920-684-3607

Product_type: Humidifiers

Model number: 700

Installation date:

Professionally installed:

Comments: I would like to install a Model 700 Humidifier on my forced air gas furnace that has a cooling coil in the furnace. Due to the location of the cold air return ducts, I'm not able to locate the unit in the plenum in line with the coil as instructed in the manual. I would have to move the unit up above the coil to have enough room between the plenum and duct work. My question is --Can I install the unit above the cooling coil and still get the same efficiency from the unit? Also, does the solenoid on the unit control the 6GPM the unit used and is it preset to do that?


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The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.

 

Orfice, orfice where does the orfice go?

Friday, January 18, 2013 by Aprilaire Team
From: webmaster@aprilaire.com


>>> Phyllis Kaplanek 02/21/12 08:35 >>>

Hello Jeff,

Thank you for contacting Aprilaire.

The yellow orifice goes into the water feed tube. The end that the orifice goes into will be the end that is then inserted into the solenoid valve, at the outlet end of the solenoid valve.

Please let us know if you have any further questions.



Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST


>>> Jeff Reiher 2/18/2012 4:40 PM >>>
Name: Jeff Reiher

Email: jeff.reiher@thomasrepro.com

Address: 3316 Country Wd Dr

City: Burnsville

State: MN

ZIP: 55337

Country: USA

Phone: 612-296-4426

Product_type: Humidifiers

Model number: 600M

Installation date: 2012-02-27

Professionally installed: N

Comments: I purchased my Aprilare 600M recently on line. It's all installed with one exception, where does the yellow orfice go? In the water supply line before the selenoid?


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The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.

Should my Aprilaire humidifier run ONLY when my furnace is running?

Monday, October 29, 2012 by Aprilaire Team
Consumer question:
 
I have an Aprilaire model 700 and I assume it's normal to turn on my heater's blower in automatic mode to raise humidity? When I turn it down from 5 to 3, the blower doesn't turn off. Is that normal?
 
 
Aprilaires' response:
 
Thank you for contacting us regarding your model 700 humidifier. When installed and wired properly, the humidifier should only turn on after the blower has been activated due to a heat call or fan call from the thermostat. If your control has the optional blower activation function, it may extend the blower and humidifier run time after the heat call has been satisfied. However, if you are using the blower run extension, it should turn the blower off if you lower the humidity level. We may need more information to fully understand your particular situation.

Additionally, to better understand the functionality of your unit, you have the option to call our technical support department at 1-800-334-6011 to discuss it with one of our technicians over the phone.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST

 

How do I get more humidity out of my humidifier?

Friday, August 24, 2012 by Aprilaire Team
Consumer question:
 
Just installed a 600 unit. We had to turn blower on because furnace time alone was not increaing the RH enough. Will the blower shut off once the desired RH is reached or do I need to flip the switch? My concern is that without the blower the desired RH might not be attained.
 
Aprilaires' response:
 
Thank you for contacting us regarding your model 600 humidifier. If the control with your model 600 is the model 60 automatic digital humidistat control (ADHC), you have an optional blower activation built into the control. When wired properly, the model 60 can extend the blower run time to allow your humidifier to continue to run after a heat call has been satisfied. Once the humidity set point has been satisfied, the blower activation will turn off automatically.

If your control does not offer the blower activation or you are not using the available blower activation, the control does not have the capability to turn off the blower when the humidity set point has been reached. In this case the blower would need to be turned off manually.

Additionally you have the option to call our technical support department at 1-800-334-6011 to discuss this with one of our technicians over the phone. Our tech support department is available Monday through Friday, 7 am to 5 pm CST.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience. 1-800-334-6011.

 

Our Aprilaire 760 humidifier has been installed for 14 years. But I have a question.

Thursday, July 5, 2012 by Aprilaire Team
Consumer question:
 
Our 760 has been installed for 14 years. The insulation material on either side of the fan had to be removed. Should I replace it with new pink fiberglass insulation? It appears that is where the unit pulls in air.
 
 
Aprilaire's response:

Thank you for you using Aprilaire in your home comfort system.

I am somewhat perplexed that your system had been operating for 14 years with insulation restricting the air flow. Normal installation does not necessitate the blockage of air into the humidifier. This may have been done to prevent water leaking from the humidifier in high static pressure within the duct system. I would recommend having an HVAC contractor look at the system to determine the reason for the use of insulation; it was not for filtering the air.

If you have additional questions, please contact us.

My Aprilaire humidifier control is showing an E1 error? Help!

Monday, June 11, 2012 by Aprilaire Team
Consumer question:
 
I have an 600 model humidifer that has been working fine since installed. I noticed my house was dry this past week and discover an E1 error on the humidstat. I reset the unit a few times but the error keeps coming back.


Aprilaires' response:

Thank you for contacting us.
Unfortunately an e1 error code would indicate an issue with the relative humidity sensor on the back or an issue with the circuit board on the control.
The humidistat would need to be serviced by the point of purchase or another local dealer.
Here is our dealer locator if you need to find a recommended local dealer:
http://estore.aprilaire.com/catalog/installed-products/humidifiers

 

What merv rating was/is the older 2200 and 2400 aprilaire media's?

Tuesday, May 29, 2012 by Aprilaire Team

Consumer question:

What merv rating was/is the older 2200 and 2400 aprilaire media's?

 
Aprilaires' response:
 
Thank you for contacting us regarding our 2200 and 2400 air cleaners. The filters that the 2200 and 2400 air cleaners use has a MERV rating of 10. These are the 201 and 401 filters. We now offer upgrade kits for both air cleaners that upgrade the air cleaners to use MERV 13 filters. Please follow the link below for more information on our upgrade kits:

http://estore.aprilaire.com/catalog/air-cleaners/upgrade-kits

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

My Aprilaire model 760 humidifier that has worked great for the last 11 years has a short

Thursday, May 10, 2012 by Aprilaire Team

Consumer question:

My Aprilaire model 760 humidifier that has worked great for the last 11 years has a short that apparently cannot be repaired. So what would it cost to get a new one that will fit my furnace exactly like my 760 did. Also the cost of a new one, or can mine be sent in for repair.

 

Aprilaires' response:

Thank you for using Aprilaire products in your home comfort system.

I am sorry to hear that your model 760 has failed after 11 years of service. I am please to let you know that you local heating and air conditioning company can assist you in obtaining a replacement for your model 760. Our current model 700 humidifier would replace the model 760 for area coverage, the dimensional size may vary slightly.

 

What is the minimum water temperature to supply an Aprilaire 350 humidifier?

Tuesday, May 8, 2012 by Aprilaire Team
Consumer question:
 
What's the minimum water temperature needed to supply this Aprilaire model 350 humidifier unit? We want to reduce the water temp for the summer so it doesn't heat the house while it runs. Here in Denver we still need the moisture all year around.

By the way, do you make a in-the wall ultrasonic unit with a humidistat, that can run from filtered water that removes minerals and chlorine?
 
 
Aprilaires' response:

Thank you for your email regarding your model 350 Aprilaire humidifier. The minimum water temperature for our self contained humidifiers is 140F. This is required in order for the evaporation process to take place. When the hot water flows over the water panel, the water evaporates off the water panel and into the room temperature air moving through the water panel. Lowering the water temperature will reduce the amount of humidification produced. The water to the humidifier can be hard or softened but should not be from a reverse osmosis system. We do not manufacture ultrasonic humidifiers.

 

What is the replacement for the 2120/2140?

Monday, May 7, 2012 by Aprilaire Team
Consumer question:

We had our A/C system replaced last year. We had an Aprilaire filter system installed at the recommendation of the contractor. He said that the filters were Aprilaire 2120/2140 and a Humidifier Panel 400. What is your current replacement for these. I do not see them on any site selling your product.

Aprilaires' response:

Thank you for contacting us regarding replacement media for your Aprilaire products. The models 2120 and 2140 are two different air cleaners and would take different filter media. Please follow the links below for more information on the filter media for the two air cleaners:

http://estore.aprilaire.com/catalog/air-cleaners/model-2120-parts
and
http://estore.aprilaire.com/catalog/air-cleaners/model-2140-parts

Furthermore, please follow the link or navigate through the estore for information on the replacement water panels for the model 400 humidifier:

http://estore.aprilaire.com/catalog/humidifiers/model-400-series-parts/254

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

What Everybody Ought to Know About Whole Home Air Cleaners - they are Proven to Protect and Even Improve Health

Monday, April 2, 2012 by Aprilaire Team

The air in American homes is increasingly contaminated and polluted, and now studies have linked poor indoor air quality to the dramatic rise in not only allergy and asthma symptoms, but also a variety of other health issues, including heart disease, stroke and blood clots.

Studies are emerging that prove poor indoor air quality can cause or contribute to a variety of symptoms and medical issues.  While individuals with pre-existing medical problems such as asthma, chronic obstructive pulmonary disease (COPD) and allergies are at most risk from poor indoor quality, the medical literature demonstrates that even those in a good state of health are negatively affected.

The latest study conducted by scientists from Denmark and Sweden, published in the American Journal of Respiratory and Critical Care Medicine, reveals that poor indoor air adversely affects the performance of blood vessels in humans leading to cardiovascular disease.  The study also found that indoor air filtration greatly reduced the amount of ultrafine, fine and coarse air particles in the homes tested, which was associated with an actual improvement in the microvascular function of the study participants.

In an effort to protect public health and combat airborne invaders, Aprilaire, a leading manufacturer of indoor air quality products, is urging consumers nationwide to consider whole-home air cleaners as part of a modern and integrated approach to managing their indoor environments. Homeowners can be sure that a whole-home air cleaner works to permanently trap the airborne contaminants that most affect health and aggravate allergy and asthma symptoms, moving clean and comfortable air throughout every room of the home, all while operating silently and out of sight.

While the medical community acknowledges the benefits of clean air in the home, consumers often find themselves disappointed with the options available at local home improvement centers where portable, do-it-yourself air cleaning units are sold.

“We know through research that most people buy portable air cleaners to help alleviate some sort of respiratory issue, this cannot be accomplished with one portable air cleaner for an entire home,” said Mike Rimrodt, marketing director for Aprilaire. “In fact, most homes require four or five portable units or more too clean the air throughout the entire home and still don’t do as good a job,” notes Rimrodt. “When comparing performance, installation and maintenance factors, and overall cost, a whole-home air cleaning solution is ideal for families who want to ensure healthy, clean air in every room and get the best value for their dollar.”

Whole-home air cleaners permanently trap the airborne contaminants that can aggravate health and allergy and asthma symptoms. In a recent standard industry test, the Aprilaire 5000 achieved 99 percent efficiency against airborne particles. The unit captures and kills virtually all contaminants including those that most affect personal health—viruses, bacteria, spores and allergens 24 hours a day, seven days a week, 365 days a year.

Aprilaire also offers homeowners a one-of-a-kind air cleaner control that allows them to actively clean the air in their entire home based on personal preference and event triggers. A simple-to-program thermostat features Event-Based ™ Air Cleaning:

  • Constant Cleaning:  air cleaner is active for 24 hours a day seven days a week
  • Automatic:  air cleaner will run a minimum of 30 minutes per hour
  • Event Clean:  air cleaners will run for three hours continuously and then turn off
  • Allergies:  air cleaner will run continuously for 24 hours and then turn off

Event-Based Air Cleaning also provides other conveniences such as indicators that air cleaning is taking place as well maintenance reminders.

For more information on whole-home air cleaners and Event-Based Air Cleaning, visit www.aprilaire.com.

Aprilaire Model 5000 EAC Air Cleaner is humming?

Thursday, March 29, 2012 by Aprilaire Team

Consumer question:

Why I started to hear humming noise when I turn on the Aprilaire Air Cleaner model 5000? The technician from Sears helped me to replace the filter in December 2011, but shortly after that, I start to hear this annoying noise and worry about the possible health risk it prsents to my family.

Does this electric humming/hissing really matter to human health? If so, whom should I contact?

 

Aprilaires' response:

Thank you for your email regarding your model Aprilaire Electronic air cleaner.
Under normal operation there is electricity passing through the door of the model 5000 into the cabinet just like a plug into an outlet. This can sometimes be audible but it does not pose any health risks.

If you are feeling that the noise is coming from the HVAC equipment call your HVAC specialist and have them give us a call when they are looking over the equipment.

 

What Aprilaire unit should I use to replace my old 110 humidiifer?

Thursday, March 8, 2012 by Aprilaire Team
Consumer question:
 
The 110 does not seem to perform as it should any longer and may need to replace it. What is a replacement that will fit the 110 opening on the furnace
 
Aprilaires' response:

Thank you for contacting us regarding the replacement for your model 110. From an operational standpoint the model 700 would be the replacement for your 110. However, due to size differences there would be some resizing of the opening on your duct work.

Additionally, we recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty beginning on the date of installation. If you choose not to use a licensed contractor you risk voiding the 5 year warranty.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

UV lights? Okay with my Aprilaire?

Friday, March 2, 2012 by Aprilaire Team
Consumer question:
 
Will the aprilaire media's standup to UV lights? I know the honeywell's at one time would get holes in them within a few months. And if the aprilaire's are compatable how far away does the light need to be?

Aprilaires' response:

Thank you for contacting us regarding our Aprilaire air cleaner filters. We do not recommend any exposure from UV light onto our filter media. Our filters are made of acrylic and polypropylene fibers that break down when exposed to UV light. This break down could lead to shortened filter life and lowered efficiency.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

will the aprilaire media's standup to UV lights? I know the honeywell's at one time would get holes in them within a few months. And if the aprilaire's are compatable how far away does the light need to be?