I am interested in installing an Aprilaire whole house humidifier in my own house

Wednesday, March 6, 2013 by Aprilaire Team

Consumer question:

I am interested in installing an Aprilaire whole house humidifier in my own house without a contractor. I have radiant heat so the only ducting I have is for air conditioning. I was wondering if having room temperature air circulation (no air conditioning) would still be effective to evaporate enough water to generate humidity within the specs of the controller. I understand that I would have to periodically have the blower turn on in the heat season in order to simulate a furnace blower, but that is no problem. Im more concerned that because the air would be 70 degrees, that the evaporation would be so slow that the controller would be telling me to replace the filter all the time.

thank you... please give me your suggestions on your best product for this 2200sq foot area and situation.

 

Aprilaires' response:

Thank you for contacting us regarding our whole home humidifiers. You would be able to utilize a whole home humidifier on an air handler unit that is not used for heat. Simply supply the unit with hot water and you can add humidity with moving room temperature air through the water panel.

Based on the size of your home, the 600 should be sufficient. However, there are other factors that may affect the performance of the humidifier. Factors such as ceiling height, age and tightness of the home, water temperature, and desired humidity level all contribute to the humidifiers ability to reach and maintain a given humidity setpoint.

We recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty. If you choose not to use a licensed contractor you risk voiding the 5 year warranty. Additionally, the contractor has the ability to come to your home and evaluate your needs. This will help you make the best decision as to which humidifier will work best in your particular installation.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.


Aprilaire - Division of Research Products Corporation
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST

 

Currently have a 14 year old Aprilaire 560 but thinking I might replace it...

Tuesday, March 5, 2013 by Aprilaire Team
Consumer question:
 
I currently have aprilaire 560 it seems to be working good. They are about 14 years old now.. Çan you tell me the average life of these humidifer. Also, can you tell me what model do you carry that is comparble with my current model 560.
 
Aprilaires' response:

Thank you for contacting us. The average life of the humidifier is determined by how well they are maintained throughout the units operating life. We have some humidifiers that have lasted 30-40 years for some customers. The 600 humidifier is the current humidifier that would replace your 560 humidifier. The units are basically the same and fit onto your duct work with the same opening. The outer shell of the humidifier is the only part that is different when comparing your humidifier with our newer 600 humidifier. I have attached a new consumer brochure for our humidifier product line. If you have any other questions please contact us at 800-334-6011. Thank you

Just noticed that my Aprilaire Air Cleaner is installed backward, should I get it fixed?

Monday, March 4, 2013 by Aprilaire Team

Consumer question:

I just changed the filter in a Aprilaire model 2200 with one of your replacement filters.

It is obvious from the arrow on the filter basket and the fact that the black plastic combs face into the incoming air, that the unit was installed upside down.

Is this a serious matter that would make it worth having the unit professionally removed and reinstalled in the correct direction?

 

Aprilaires' response:

Thank you for contacting us regarding your model 2200 air cleaner. Air passing through the air cleaner in the wrong direction could lead to air leakage around the filter, increased air resistance, or filter collapse as the filter is structurally supported against air flow only in one direction. The efficiency of the Aprilaire air cleaner is not affected. If an older model air cleaner has been installed incorrectly, we recommend that either the original installer or another service contractor revisit the installation and reposition the cabinet so that the air flow passes through the air cleaner properly. Some sheet metal work may be required so that the return air duct can be attached to the flange on the inlet side of the outer housing when the air cleaner is turned in the proper direction. In addition, sheet metal work may also be required at the furnace so that the flat outlet side of the air cleaner can be attached to the furnace return air opening.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

Aprilaire - Division of Research Products Corporation
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST
I just changed the filter in a gardair model 2200 with one of your replacement filters.

It is obvious from the arrow on the filter basket and the fact that the black plastic combs face into the incoming air, that the unit was installed upside down.

Is this a serious matter that would make it worth having the unit professionally removed and reinstalled in the correct direction?

Thank you
Allan


The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.



The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.

 
 

 

We installed this Humidifier last fall and it is located within the garage area...

Friday, March 1, 2013 by Aprilaire Team

Consumer question:

We installed this Humidifier last fall and it is located within the garage area, mounted on a forced air gas furnace.
the problem we are having is the humidistat says it is 50% humidity and if we check the area that the control is in that is true. the problem is we want 40% in the working area that is being treated and are only reading 34% in the area where it is needed? Can you advise?

 

Aprilaires' response:

Thank you for contacting us. When the humidistat is mounted on the return air duct the humidistat is taking an average humidity reading from the whole home. If you have any rooms where heat vent is closed, but the return vent is still open can affect the reading that the humidistat is getting from the home. By lowering the temperature in a room you also increase the humidity in the room, and this can affect the reading that the humidistat is getting from the home.
You would need to contact your installing contractor to discuss possible solutions to your humidity problem. The first thing that would need to be checked is the actual humidity reading is in the duct at the same location as the humidistat and the area around the humidistat to see what reading you are getting. This would need to be done to see if you are getting an accurate reading of the humidity from the humidistat. Air around the humidistat might be leaking into areas around the humidistat and affecting the reading that the humidistat is getting.

One possible solution is by replacing the automatic humidistat with a manual humidistat mounted in the living space to get a better average humidity level for the home than your current installation could provide. If you have any other questions please contact us at 800-334-6011. Thank you
 

 

Have had a Aprilaire model 560 humidifier since 1995 but looking for a new one, please help!

Wednesday, February 20, 2013 by Aprilaire Team
Consumer question:
 
Could you please find us the square footage the model 560 aprilaire humidifier unit is rated for? I'm exhausted trying to find any 560 information, we have had this one since 1995. We're considering one of your larger, more modern units. Thank you.
 
Aprilaires' response:

Dear Rich,

Thank you for your email regarding your model 560 Aprilaire humidifier. The model 560 was discontinued in 2002 and replaced by the model 600. Both models will effectively humidity a tight home up to 4000 square feet with a .50 air change rate. As homes age they can become less tight and humidity can escape. We design all our Aprilaire humidifiers to maintain an indoor humidity level of 35% at an indoor room temperature of 70F anytime the outdoor temperature is 20F or above. The operating time of the HVAC system will directly affect the operating time of your model 560.
 

 

Sand/Silt in my water, is that effecting my Aprilaire steam humidifier?

Thursday, February 14, 2013 by Aprilaire Team
Consumer question:
 
I had installed about 4-5 months ago. I get a build up a yellow/brown sand / silt in the bottom which seems to clog the drain and causes the canister to leak from the top. I live in the Denver area (Lone Tree). I saw a post on another web site with a similar issue. Do you have a recommendation to fix? Maybe a sand/silt trap/filter upline?
 
 
Aprilaires' response:
 
Thank you for contacting us with regards to your model 800 Residential Steam Humidifier. What you're finding is the sediments in the water that are left behind as the water boils away. The exact nature of these sediments can vary by region. We don't have any specific recommendations for filters, but if you do choose to have on installed, do not use one that de-ionizes or de-mineralizes the water, such as Reverse Osmosis. Some amount of dissolved minerals are required for our unit to produce steam. The 800 uses the minerals in the water to pass current between two electrodes, and the fewer minerals in the water, the longer it will take to reach boiling. We would recommend that you consult your installer for recommendations on filters for sand, though.

Replacing an existing Aprilaire model 760 humidifier, couple of questions...

Monday, February 4, 2013 by Aprilaire Team
Consumer question:
 
I want to replace the existing 760 model, however, due to the size to the furnace, it cannot be any larger than the existing unit. The current model 700 is about 2 inches higher so I can use it. What model would you suggest I use and what if any issues will I run into.
 
 
 
Aprilaires' response:

Thank you for contacting us regarding the replacement for you model 760 humidifier. If you are unable to replace the 760 with the 700 then you could use the model 600. The 600 is a bypass humidifier which operates slightly different than the 760 or 700. Where the 760 and 700 are power humidifiers that use an internal fan to add humidity to the air in the duct work, the 600 is a by pass unit that utilizes the HVAC blower to add the humidity to the air.

The 600 has similar capacities to the 700 and can provide humidity on a tight home with 8 foot ceilings of up to 4000 square feet.

Additionally, due to the differences in the installation, as well as the wiring of the humidistat control, we recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty beginning on the date of installation. If you choose not to use a licensed contractor you risk voiding the 5 year warranty.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
 
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST

 
 

 

I'm trying to decide between the 400, 600 and 700 Aprilaire whole house humidifiers? Please advise.

Wednesday, January 23, 2013 by Aprilaire Team

From: webmaster@aprilaire.com\



>>> Phyllis Kaplanek 02/20/12 15:21 >>>

Hello Dan,

Thank you for contacting Aprilaire.

Yes, the 400 does not drain, it will evaporate all of the water used.

The 600 uses no power, so would be less expensive to run than the 700.

When the 700 is operating, it is drawing air from the duct work, humidifies it, and blows it back into the duct work all in one spot. Also, yes, sometimes it has been reported that cold air would come out of the vents in the 700 during usage of the air conditioner.

It is difficult to offer 'utility expenses' since each home uses different amounts of water or electricity depending on the humidification needs.

Please let us know if you have any further questions.



Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST


>>> Dan 2/18/2012 10:14 AM >>>
Name: Dan

Email: civdan@yahoo.com

Address: 7109 Marrisey Loop

City: Galena

State: OH

ZIP: 43021

Country: USA

Phone:

Product_type: Humidifiers

Model number: 700

Installation date:

Professionally installed:

Comments: I\'m trying to decide between the 400, 600 and 700 whole house humidifiers. I like that the 400 wastes no water and uses cold water. Does the fan in the 700 draw air in from the basement or is it sealed so it only pulls heated air from the duct? Would air conditioned air escape from the 700 into the basement during the summer?About how much energy does the fan use on the 700? Will this cost me like $20 more per year in electricity than the 600, for example? How much less would the 400 be in utility costs than the 600 or 700? Thank you!


The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.



The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.

Replacement question on my Aprilaire Humidifier

Thursday, September 27, 2012 by Aprilaire Team

Consumer question:

I plan on replacing my (2) 760 Humidifiers with two new 700 humidifiers and would like to receive installation instructions, particularly the wiring. Can you assist - I could not find anything on the site.

 

Aprilaires' response:

The 700 would be the correct replacement for the 760 humidifier. They are the same size and fit into same opening in the ductwork. The only difference would be how they wire into the humidistat. Also, each humidistat installs differently from each other.

All installation instructions come with the humidifier and humidistat.
 
Thank you!

 

Buy new or repair? That is the question.

Saturday, August 25, 2012 by Aprilaire Team
Consumer question:
 
I moved into a house with model no. 760. I do not know the age. The fan is now making a noise. I am deciding between replacing the fan or buying the current 700 model. Has there been much improvement in the system since my existing unit?
 
Aprilaires' response:
 
Thank you for contacting us.
The current 700 has had a few style revisions a few tweaks with the electrical system, but its footprint in term of physical dimensions and capability are identical. The biggest change is a newly installed unit will have a 5 year full parts warranty versus a 2 year on the older unit.
I moved into a house with model no. 760. I do not know the age. The fan is now making a noise. I am deciding between replacing the fan or buying the current 700 model. Has there been much improvement in the system since my existing unit?

 

Our Aprilaire 760 humidifier has been installed for 14 years. But I have a question.

Thursday, July 5, 2012 by Aprilaire Team
Consumer question:
 
Our 760 has been installed for 14 years. The insulation material on either side of the fan had to be removed. Should I replace it with new pink fiberglass insulation? It appears that is where the unit pulls in air.
 
 
Aprilaire's response:

Thank you for you using Aprilaire in your home comfort system.

I am somewhat perplexed that your system had been operating for 14 years with insulation restricting the air flow. Normal installation does not necessitate the blockage of air into the humidifier. This may have been done to prevent water leaking from the humidifier in high static pressure within the duct system. I would recommend having an HVAC contractor look at the system to determine the reason for the use of insulation; it was not for filtering the air.

If you have additional questions, please contact us.

What merv rating was/is the older 2200 and 2400 aprilaire media's?

Tuesday, May 29, 2012 by Aprilaire Team

Consumer question:

What merv rating was/is the older 2200 and 2400 aprilaire media's?

 
Aprilaires' response:
 
Thank you for contacting us regarding our 2200 and 2400 air cleaners. The filters that the 2200 and 2400 air cleaners use has a MERV rating of 10. These are the 201 and 401 filters. We now offer upgrade kits for both air cleaners that upgrade the air cleaners to use MERV 13 filters. Please follow the link below for more information on our upgrade kits:

http://estore.aprilaire.com/catalog/air-cleaners/upgrade-kits

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

Can I set my Aprilaire model 5000 to come on anytime my furnace or air conditioning is running?

Wednesday, May 16, 2012 by Aprilaire Team

Consumer question:

Can I set my air cleaner to a mode in which it will only be active when the furnace (or air condition) is running? And what is the difference between the Constant Cleaning mode and the Allergies mode - is it that the Allergies mode shuts the air cleaner after 24 hours and then what?

Aprilaires' response:

Thank you for your email regarding your model 5000 Aprilaire Electronic air cleaner.
You can set your model 5000 to be active only when the furnace is running if it is wired correctly. Press the button on your event control that has the arrow on the screen pointing to the event that it is set for. This will turn that arrow off rendering all events inactive.

The difference between Constant and Allergy; Constant Cleaning will run for 24 hrs, 7 days a week until turned off in the same manner discussed earlier. Allergy will run for 24 hrs then shut off the event on it's own. Then it will be set in the mode discussed earlier running only when the furnace runs.

 

What Aprilaire unit should I use to replace my old 110 humidiifer?

Thursday, March 8, 2012 by Aprilaire Team
Consumer question:
 
The 110 does not seem to perform as it should any longer and may need to replace it. What is a replacement that will fit the 110 opening on the furnace
 
Aprilaires' response:

Thank you for contacting us regarding the replacement for your model 110. From an operational standpoint the model 700 would be the replacement for your 110. However, due to size differences there would be some resizing of the opening on your duct work.

Additionally, we recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty beginning on the date of installation. If you choose not to use a licensed contractor you risk voiding the 5 year warranty.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

UV lights? Okay with my Aprilaire?

Friday, March 2, 2012 by Aprilaire Team
Consumer question:
 
Will the aprilaire media's standup to UV lights? I know the honeywell's at one time would get holes in them within a few months. And if the aprilaire's are compatable how far away does the light need to be?

Aprilaires' response:

Thank you for contacting us regarding our Aprilaire air cleaner filters. We do not recommend any exposure from UV light onto our filter media. Our filters are made of acrylic and polypropylene fibers that break down when exposed to UV light. This break down could lead to shortened filter life and lowered efficiency.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

will the aprilaire media's standup to UV lights? I know the honeywell's at one time would get holes in them within a few months. And if the aprilaire's are compatable how far away does the light need to be?

 
 

 

Could my solenoid value be bad?

Monday, February 13, 2012 by Aprilaire Team
Consumer question:

I just installed this unit and realized there is no water flowing to the filter. The valve has power on both wires (24VAC using the step down unit provided). The water has also been checked and is going into the valve however, not coming out. Do you have a suggestion of what the issue could be or is it most likely a faulty valve?

Aprilaires' response:

Thank you for contacting us with regards to your model 600A Humidifier. When power is applied to the solenoid valve, there should be an audible "click." If your valve does not click, verify the voltage supplied to it by measuring between the two yellow wires at the valve for A/C power. It should be around 24v, +/- 4v. Additionally, the amps available are also important. This valve needs .4 amps to open. If the amperage available is less than .1, it may not click at all. Between 1. and .3 it may just make a humming noise. If you verify all power is good and it still doesn't open, the diagnosis would be a bad valve. We would recommend that you contact your supplier for any replacement needed.

My Aprilaire thermostat model 8346 unit shuts off, after I hit reset, a code of 11 displays

Sunday, February 12, 2012 by Aprilaire Team
Consumer question:

My Aprilaire thermostat model 8346 unit shuts off, after I hit reset, a code of 11 displays

Aprilaires' response:
Thank you for contacting us with regards to your model 8346 Thermostat. If the Reset button does not restore normal operation, and if you've tried replacing the batteries, something is likely wrong with the thermostat. It may have suffered a static shock that damaged the components on the circuit board. If the unit was installed in 2009, we would recommend that you contact your installer for a replacement model.

Please let us know if you have any further questions.

I love our Model 350, but it's vented into the main part of the house and it's very noisy.

Sunday, February 12, 2012 by Aprilaire Team
Consumer question:

I love our Model 350, but it's vented into the main part of the house and it's very noisy. Do you have a similar model that's quieter? Or can we replace the fan with one that's not so loud?

Aprilaires' response:

Thank you for contacting us with regards to your model 350 Humidifier. The replacement parts for this unit would be the same ones that originally came with your unit. We don't offer alternate motors and fan blades. If you feel that your unit is operating at a higher noise level than when it was originally installed, you might look into replacing the motor. Fan blades don't typically wear out. Also, this model can be ducted in applications where the unit isn't in the space that it's humidifying. Flexible duct will offer more sound dampening properties than rigid duct, and more distance between the humidifier and its discharge vent will also help. We would recommend that you contact either your installer or current HVAC service technician to discuss each option.

Please let us know if we can be of further assistance.

Flashing light on my humidistat, how do I reset?

Friday, February 10, 2012 by Aprilaire Team
Consumer question:

On the control it saying to replace the water panel as the light is flashing. I replace it and it still flashed. Do I need to reset something?

Aprilaires' response:


Thank you for contacting us.
If the change water panel light is a yellow light:
1. Note the setting the control knob is at, then rotate the knob of the humidifier control clockwise to the "Test/Reset" position. (The knob will stop just past 7. Continue to turn the knob through the first stop to put the knob all the way to "Test/Reset".)
2. When the knob is set in the "Test/Reset" position, the green "Humidifier On" light will illuminate. After 5 seconds the green "Humidifier On" light will blink indicating a system reset. At this time the "Change Water Panel" light will turn off.
3. Be sure to turn the control knob back to the previous setting as the humidifier will not operate if left in "Test/Reset".

If the change water panel is a green light:

1. Note the setting the control knob is at, then rotate the knob of the humidifier control clockwise to the "Test/Reset" position.
2. When the knob is set in the "Test/Reset" position, the green "Change Water Panel" light will begin to blink.
3. Wait five to ten seconds then rotate the knob out of the "Test/Reset" position and back to the previous setting.
4. The green "Change Water Panel" light will turn off and the humidifier will be ready for normal operation.
5. Be sure to turn the control knob back to the previous setting as the humidifier will not operate if left in "Test/Reset".
 

I like humming but I don't like my humidifier humming, please help!

Friday, February 10, 2012 by Aprilaire Team
Consumer question:

We have an Aprilaire model 550 Humidifier attached to our Central Air/Heat House system (also attached is a Aprilaire 2400 Air Cleaner). Both have worked smoothly until a couple of days ago. Water used to drain periodically into a corner sink like it was supposed to but now no water is draining whatsoever, and the humidifier makes a noise every once in a while like a little brief hum as if it is trying to run but cannot. I know the Water panel needs to be replaced, and I was wondering if this could be the cause of the problem or if it is something more serious. I would appreciate any insight you can give me. (if it matters, the humidifier is set to 35%, as is recommended for the current temperature.) Also, I tried to find the test/reset switch to test the humidifier, but could not find it on the unit. Any idea where it is typically located on this model?

Aprilaires' response:

Thank you for contacting us regarding your model 550 humidifier. If there is no water coming from the unit when the furnace is on and the control is making a call for humidity, then the solenoid valve is not opening. Since you are hearing an occasional hum from the humidifier, it sounds like the solenoid is trying to open but cannot. The condition of the water panel would have no bearing on the solenoid's ability to open. In this case we would recommend contacting your contractor to schedule a service call for your humidifier.

Additionally, to better understand why your unit is not operating, you have the option to call our technical support department at 1-800-334-6011 to troubleshoot the unit with one of our technicians over the phone. The technician may be able to diagnose what the problem is and point you in the right direction regarding service.

Our tech support department is available Monday through Friday, 7 am to 5 pm CST.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.