We installed this Humidifier last fall and it is located within the garage area...

Friday, March 1, 2013 by Aprilaire Team

Consumer question:

We installed this Humidifier last fall and it is located within the garage area, mounted on a forced air gas furnace.
the problem we are having is the humidistat says it is 50% humidity and if we check the area that the control is in that is true. the problem is we want 40% in the working area that is being treated and are only reading 34% in the area where it is needed? Can you advise?

 

Aprilaires' response:

Thank you for contacting us. When the humidistat is mounted on the return air duct the humidistat is taking an average humidity reading from the whole home. If you have any rooms where heat vent is closed, but the return vent is still open can affect the reading that the humidistat is getting from the home. By lowering the temperature in a room you also increase the humidity in the room, and this can affect the reading that the humidistat is getting from the home.
You would need to contact your installing contractor to discuss possible solutions to your humidity problem. The first thing that would need to be checked is the actual humidity reading is in the duct at the same location as the humidistat and the area around the humidistat to see what reading you are getting. This would need to be done to see if you are getting an accurate reading of the humidity from the humidistat. Air around the humidistat might be leaking into areas around the humidistat and affecting the reading that the humidistat is getting.

One possible solution is by replacing the automatic humidistat with a manual humidistat mounted in the living space to get a better average humidity level for the home than your current installation could provide. If you have any other questions please contact us at 800-334-6011. Thank you
 

 

Have had a Aprilaire model 560 humidifier since 1995 but looking for a new one, please help!

Wednesday, February 20, 2013 by Aprilaire Team
Consumer question:
 
Could you please find us the square footage the model 560 aprilaire humidifier unit is rated for? I'm exhausted trying to find any 560 information, we have had this one since 1995. We're considering one of your larger, more modern units. Thank you.
 
Aprilaires' response:

Dear Rich,

Thank you for your email regarding your model 560 Aprilaire humidifier. The model 560 was discontinued in 2002 and replaced by the model 600. Both models will effectively humidity a tight home up to 4000 square feet with a .50 air change rate. As homes age they can become less tight and humidity can escape. We design all our Aprilaire humidifiers to maintain an indoor humidity level of 35% at an indoor room temperature of 70F anytime the outdoor temperature is 20F or above. The operating time of the HVAC system will directly affect the operating time of your model 560.
 

 

Sand/Silt in my water, is that effecting my Aprilaire steam humidifier?

Thursday, February 14, 2013 by Aprilaire Team
Consumer question:
 
I had installed about 4-5 months ago. I get a build up a yellow/brown sand / silt in the bottom which seems to clog the drain and causes the canister to leak from the top. I live in the Denver area (Lone Tree). I saw a post on another web site with a similar issue. Do you have a recommendation to fix? Maybe a sand/silt trap/filter upline?
 
 
Aprilaires' response:
 
Thank you for contacting us with regards to your model 800 Residential Steam Humidifier. What you're finding is the sediments in the water that are left behind as the water boils away. The exact nature of these sediments can vary by region. We don't have any specific recommendations for filters, but if you do choose to have on installed, do not use one that de-ionizes or de-mineralizes the water, such as Reverse Osmosis. Some amount of dissolved minerals are required for our unit to produce steam. The 800 uses the minerals in the water to pass current between two electrodes, and the fewer minerals in the water, the longer it will take to reach boiling. We would recommend that you consult your installer for recommendations on filters for sand, though.

Replacing an existing Aprilaire model 760 humidifier, couple of questions...

Monday, February 4, 2013 by Aprilaire Team
Consumer question:
 
I want to replace the existing 760 model, however, due to the size to the furnace, it cannot be any larger than the existing unit. The current model 700 is about 2 inches higher so I can use it. What model would you suggest I use and what if any issues will I run into.
 
 
 
Aprilaires' response:

Thank you for contacting us regarding the replacement for you model 760 humidifier. If you are unable to replace the 760 with the 700 then you could use the model 600. The 600 is a bypass humidifier which operates slightly different than the 760 or 700. Where the 760 and 700 are power humidifiers that use an internal fan to add humidity to the air in the duct work, the 600 is a by pass unit that utilizes the HVAC blower to add the humidity to the air.

The 600 has similar capacities to the 700 and can provide humidity on a tight home with 8 foot ceilings of up to 4000 square feet.

Additionally, due to the differences in the installation, as well as the wiring of the humidistat control, we recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty beginning on the date of installation. If you choose not to use a licensed contractor you risk voiding the 5 year warranty.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
 
1-800-334-6011
Visit www.aprilaire.com
Call center hours are M-F 7am-5pm CST

 
 

 

I'm trying to decide between the 400, 600 and 700 Aprilaire whole house humidifiers? Please advise.

Wednesday, January 23, 2013 by Aprilaire Team

From: webmaster@aprilaire.com\



>>> Phyllis Kaplanek 02/20/12 15:21 >>>

Hello Dan,

Thank you for contacting Aprilaire.

Yes, the 400 does not drain, it will evaporate all of the water used.

The 600 uses no power, so would be less expensive to run than the 700.

When the 700 is operating, it is drawing air from the duct work, humidifies it, and blows it back into the duct work all in one spot. Also, yes, sometimes it has been reported that cold air would come out of the vents in the 700 during usage of the air conditioner.

It is difficult to offer 'utility expenses' since each home uses different amounts of water or electricity depending on the humidification needs.

Please let us know if you have any further questions.



Phyllis Kaplanek
Customer Service Specialist
Aprilaire - Division of Research Products Corporation
ptk@aprilaire.com
1-800-334-6011, ext 6181
visit www.aprilaire.com
Call Center hours are M-F, 7:00 a.m. to 5:00 p.m. CST


>>> Dan 2/18/2012 10:14 AM >>>
Name: Dan

Email: civdan@yahoo.com

Address: 7109 Marrisey Loop

City: Galena

State: OH

ZIP: 43021

Country: USA

Phone:

Product_type: Humidifiers

Model number: 700

Installation date:

Professionally installed:

Comments: I\'m trying to decide between the 400, 600 and 700 whole house humidifiers. I like that the 400 wastes no water and uses cold water. Does the fan in the 700 draw air in from the basement or is it sealed so it only pulls heated air from the duct? Would air conditioned air escape from the 700 into the basement during the summer?About how much energy does the fan use on the 700? Will this cost me like $20 more per year in electricity than the 600, for example? How much less would the 400 be in utility costs than the 600 or 700? Thank you!


The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.



The information contained in this e-mail and any attached document(s) is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.

Replacement question on my Aprilaire Humidifier

Thursday, September 27, 2012 by Aprilaire Team

Consumer question:

I plan on replacing my (2) 760 Humidifiers with two new 700 humidifiers and would like to receive installation instructions, particularly the wiring. Can you assist - I could not find anything on the site.

 

Aprilaires' response:

The 700 would be the correct replacement for the 760 humidifier. They are the same size and fit into same opening in the ductwork. The only difference would be how they wire into the humidistat. Also, each humidistat installs differently from each other.

All installation instructions come with the humidifier and humidistat.
 
Thank you!

 

Buy new or repair? That is the question.

Saturday, August 25, 2012 by Aprilaire Team
Consumer question:
 
I moved into a house with model no. 760. I do not know the age. The fan is now making a noise. I am deciding between replacing the fan or buying the current 700 model. Has there been much improvement in the system since my existing unit?
 
Aprilaires' response:
 
Thank you for contacting us.
The current 700 has had a few style revisions a few tweaks with the electrical system, but its footprint in term of physical dimensions and capability are identical. The biggest change is a newly installed unit will have a 5 year full parts warranty versus a 2 year on the older unit.
I moved into a house with model no. 760. I do not know the age. The fan is now making a noise. I am deciding between replacing the fan or buying the current 700 model. Has there been much improvement in the system since my existing unit?

 

Our Aprilaire 760 humidifier has been installed for 14 years. But I have a question.

Thursday, July 5, 2012 by Aprilaire Team
Consumer question:
 
Our 760 has been installed for 14 years. The insulation material on either side of the fan had to be removed. Should I replace it with new pink fiberglass insulation? It appears that is where the unit pulls in air.
 
 
Aprilaire's response:

Thank you for you using Aprilaire in your home comfort system.

I am somewhat perplexed that your system had been operating for 14 years with insulation restricting the air flow. Normal installation does not necessitate the blockage of air into the humidifier. This may have been done to prevent water leaking from the humidifier in high static pressure within the duct system. I would recommend having an HVAC contractor look at the system to determine the reason for the use of insulation; it was not for filtering the air.

If you have additional questions, please contact us.

What merv rating was/is the older 2200 and 2400 aprilaire media's?

Tuesday, May 29, 2012 by Aprilaire Team

Consumer question:

What merv rating was/is the older 2200 and 2400 aprilaire media's?

 
Aprilaires' response:
 
Thank you for contacting us regarding our 2200 and 2400 air cleaners. The filters that the 2200 and 2400 air cleaners use has a MERV rating of 10. These are the 201 and 401 filters. We now offer upgrade kits for both air cleaners that upgrade the air cleaners to use MERV 13 filters. Please follow the link below for more information on our upgrade kits:

http://estore.aprilaire.com/catalog/air-cleaners/upgrade-kits

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

Can I set my Aprilaire model 5000 to come on anytime my furnace or air conditioning is running?

Wednesday, May 16, 2012 by Aprilaire Team

Consumer question:

Can I set my air cleaner to a mode in which it will only be active when the furnace (or air condition) is running? And what is the difference between the Constant Cleaning mode and the Allergies mode - is it that the Allergies mode shuts the air cleaner after 24 hours and then what?

Aprilaires' response:

Thank you for your email regarding your model 5000 Aprilaire Electronic air cleaner.
You can set your model 5000 to be active only when the furnace is running if it is wired correctly. Press the button on your event control that has the arrow on the screen pointing to the event that it is set for. This will turn that arrow off rendering all events inactive.

The difference between Constant and Allergy; Constant Cleaning will run for 24 hrs, 7 days a week until turned off in the same manner discussed earlier. Allergy will run for 24 hrs then shut off the event on it's own. Then it will be set in the mode discussed earlier running only when the furnace runs.

 

My Aprilaire model 760 humidifier that has worked great for the last 11 years has a short

Thursday, May 10, 2012 by Aprilaire Team

Consumer question:

My Aprilaire model 760 humidifier that has worked great for the last 11 years has a short that apparently cannot be repaired. So what would it cost to get a new one that will fit my furnace exactly like my 760 did. Also the cost of a new one, or can mine be sent in for repair.

 

Aprilaires' response:

Thank you for using Aprilaire products in your home comfort system.

I am sorry to hear that your model 760 has failed after 11 years of service. I am please to let you know that you local heating and air conditioning company can assist you in obtaining a replacement for your model 760. Our current model 700 humidifier would replace the model 760 for area coverage, the dimensional size may vary slightly.

 

No water comes in to the model 500 aprilaire humidifier when running. What could be happening?

Wednesday, May 9, 2012 by Aprilaire Team
Consumer question:
 
No water comes in to the model 500 aprilaire humidifier when running. Could it be a problem with the solenoid valve??


Aprilaires' response:

Thank you for contacting us.
No water could be an indication of an issue with the solenoid valve.
If you have an Automatic Control try putting it into test mode:

A. No click at the solenoid valve indicates an electrical problem. Contact the heating and air conditioning dealer to further check the electrical components of the Aprilaire Humidifier.

B. If the solenoid valve makes a click sound and there is no water draining from the unit, this would indicate the flow of water is being obstructed.

1. To determine if water flow is being obstructed, turn the dial of the humidifier control to the off position. The first location to check for an obstruction would be at the saddle valve located on the water line supplying water to the humidifier. When checking the saddle valve, make sure it is completely open. This can be done by turning the valve all the way to the left. If anything is clogged, it can be dislodged by turning the saddle valve all the way to the right and back to the left. Once this is done, turn the humidifier control dial above the click point and water should be coming out the drain line.

2. If water is still not coming out of the drain, check the orifice and in-line strainer to make sure they are not clogged. The orifice is located in the tube on the outlet side of the solenoid valve and the in-line strainer is located on the inlet side of the solenoid valve (see attached). The orifice may be cleared by inserting a needle through the small opening. The strainer may be cleaned by running it under warm water to dislodge deposits or replace it. After clearing and re-installing the orifice and strainer (be sure to double wrench all water connections), turn the humidifier control dial above the click point and water should be coming out the drain line.

 

What is the minimum water temperature to supply an Aprilaire 350 humidifier?

Tuesday, May 8, 2012 by Aprilaire Team
Consumer question:
 
What's the minimum water temperature needed to supply this Aprilaire model 350 humidifier unit? We want to reduce the water temp for the summer so it doesn't heat the house while it runs. Here in Denver we still need the moisture all year around.

By the way, do you make a in-the wall ultrasonic unit with a humidistat, that can run from filtered water that removes minerals and chlorine?
 
 
Aprilaires' response:

Thank you for your email regarding your model 350 Aprilaire humidifier. The minimum water temperature for our self contained humidifiers is 140F. This is required in order for the evaporation process to take place. When the hot water flows over the water panel, the water evaporates off the water panel and into the room temperature air moving through the water panel. Lowering the water temperature will reduce the amount of humidification produced. The water to the humidifier can be hard or softened but should not be from a reverse osmosis system. We do not manufacture ultrasonic humidifiers.

 

What is the replacement for the 2120/2140?

Monday, May 7, 2012 by Aprilaire Team
Consumer question:

We had our A/C system replaced last year. We had an Aprilaire filter system installed at the recommendation of the contractor. He said that the filters were Aprilaire 2120/2140 and a Humidifier Panel 400. What is your current replacement for these. I do not see them on any site selling your product.

Aprilaires' response:

Thank you for contacting us regarding replacement media for your Aprilaire products. The models 2120 and 2140 are two different air cleaners and would take different filter media. Please follow the links below for more information on the filter media for the two air cleaners:

http://estore.aprilaire.com/catalog/air-cleaners/model-2120-parts
and
http://estore.aprilaire.com/catalog/air-cleaners/model-2140-parts

Furthermore, please follow the link or navigate through the estore for information on the replacement water panels for the model 400 humidifier:

http://estore.aprilaire.com/catalog/humidifiers/model-400-series-parts/254

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

I need humidity in the Summer, what should I do?

Wednesday, April 25, 2012 by Aprilaire Team
Consumer question:
 
My heating/air cool unit is now controlled by a new thermostat that allows fan circulation about 35% of the time whether the heat or cooling is running or not. Will the humidifier work when the fan is on whether it is on heating or cooling? I live in an area which humidity averages about 12% during the summer. I need to add humidity during those times.
 
 
Aprilaires' response:

Thank you for that very good question regarding the Aprilaire humidifier operation.

The answer to your question depends on the type of humidity control that was installed with the humidifier. In the event that the humidity control was the type that used an outdoor temperature sensor to regulate the humidity, then the humidifier would not add humidity in the summer months. this type of control would disable the humidifier when the outdoor temperature would go above 60 degrees. If the humidity control does not use the outdoor temperature sensor, then you may be able to humidify during the summer months. Just be aware that the air conditioning system will remove some humidity during its normal operation; which would take longer to bring the humidity level up.

 

Aprilaire Model 5000 EAC Air Cleaner is humming?

Thursday, March 29, 2012 by Aprilaire Team

Consumer question:

Why I started to hear humming noise when I turn on the Aprilaire Air Cleaner model 5000? The technician from Sears helped me to replace the filter in December 2011, but shortly after that, I start to hear this annoying noise and worry about the possible health risk it prsents to my family.

Does this electric humming/hissing really matter to human health? If so, whom should I contact?

 

Aprilaires' response:

Thank you for your email regarding your model Aprilaire Electronic air cleaner.
Under normal operation there is electricity passing through the door of the model 5000 into the cabinet just like a plug into an outlet. This can sometimes be audible but it does not pose any health risks.

If you are feeling that the noise is coming from the HVAC equipment call your HVAC specialist and have them give us a call when they are looking over the equipment.

 

Aprilaire model 1700 Dehumidifier, new drain line?

Monday, March 26, 2012 by Aprilaire Team
Consumer question:
 
Our drain line is leaking and a replacement line is to be installed. I have purchased a braided vinyl hose thinking it would be more durable in an attic. Internal diameter of hose is 1/2 inch, and out diameter is 3/4 inch. Will this fit the Aprilaire 1700? Thank you for the information.

Aprilaires' respone:

Thank you for your question regarding the Aprilaire model 1700 dehumidifier.

You dehumidifier should have a fitting attache to the end of the PVC drain pipe to allow for connecting your 1/2 inch braided drain hose. We recommend that a consistent downward slope to the drain be ensured to prevent water from remaining in the hose, once the unit has shut off. The drain hose should be inspected for cracking every year to prevent leaks and associated water damage.

Thank you for choosing Aprilaire in your home comfort system.

 

What Aprilaire unit should I use to replace my old 110 humidiifer?

Thursday, March 8, 2012 by Aprilaire Team
Consumer question:
 
The 110 does not seem to perform as it should any longer and may need to replace it. What is a replacement that will fit the 110 opening on the furnace
 
Aprilaires' response:

Thank you for contacting us regarding the replacement for your model 110. From an operational standpoint the model 700 would be the replacement for your 110. However, due to size differences there would be some resizing of the opening on your duct work.

Additionally, we recommend the installation be done by a licensed HVAC contractor. When installed by a licensed contractor, the units come with a 5 year warranty beginning on the date of installation. If you choose not to use a licensed contractor you risk voiding the 5 year warranty.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

 

There's a knock whenever the humidifier comes on or shuts off. What is the cause?

Wednesday, March 7, 2012 by Aprilaire Team

Consumer question:

There's a knock whenever the humidifier comes on or shuts off. What is the cause?

Aprilaires' response:

Thank you for contacting us with regards to your model 700 Humidifier. The noise you hear is the humidifier's solenoid valve (water valve) opening or closing. Normally, this valve makes a slight 'click' noise when doing this, but water pressure and the build up of water scale inside the unit can increase this noise. As a test, try turning off the water to the humidifier and then use the humidistat to turn the humidifier on and off. Listen for changes in the noise. Typically, the noise is quieter without any water pressure, but pressure is required to feed the correct amount of water through the unit.
Speak to your contractor about possible remedies if the noise becomes excessive. Anything from cleaning the valve to adding sound-insulating foam rubber to the valve can help dampen the nosie. In some cases, replacing the copper tubing with steel-braided rubber tubing or installing a shock-arrestor can help dampen the noise by absorbing the impact the water makes when the valve closes.

 

 

UV lights? Okay with my Aprilaire?

Friday, March 2, 2012 by Aprilaire Team
Consumer question:
 
Will the aprilaire media's standup to UV lights? I know the honeywell's at one time would get holes in them within a few months. And if the aprilaire's are compatable how far away does the light need to be?

Aprilaires' response:

Thank you for contacting us regarding our Aprilaire air cleaner filters. We do not recommend any exposure from UV light onto our filter media. Our filters are made of acrylic and polypropylene fibers that break down when exposed to UV light. This break down could lead to shortened filter life and lowered efficiency.

If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.

will the aprilaire media's standup to UV lights? I know the honeywell's at one time would get holes in them within a few months. And if the aprilaire's are compatable how far away does the light need to be?