Consumer question submitted to Aprilaire:
Water is not getting into the distribution tray. It is in the water line. Can you tell me possible reasons for it and how to fix the problem?
Aprilaires' response:
There are a few reasons that water would not be getting into the distribution tray. Here is a small list:
1. Perhaps the solenoid valve is not opening. That could be due to no voltage getting to the solenoid, or just a solenoid gone bad.
2. If there is no voltage getting to the solenoid, you would need to determine the cause of that.
3. The inline strainer may be clogged. This is in the solenoid. If you remove the copper feed from the main water source, then use a Philips screwdriver and put that into the opening where the copper line just came out of and use a scrapping motion to pull out the strainer. You may clean it and put it back. It is about an inch long and shaped like a pen cap.
4. The orifice may be blocked. The orifice is located in the feed tube that comes out of the solenoid and puts the water into the humidifier. If you remove that feed tube from the solenoid, and tried to look into the tube you would not be able to because the orifice is right there at the end of the tube. Make sure that there is a small hole in the center, and that is not blocked. If it is blocked, use a small pin or needle to clear the hole. Do not stretch the hole any bigger.
Water is not getting into the distribution tray. It is in the water line. Can you tell me possible reasons for it and how to fix the problem?
Aprilaires' response:
There are a few reasons that water would not be getting into the distribution tray. Here is a small list:
1. Perhaps the solenoid valve is not opening. That could be due to no voltage getting to the solenoid, or just a solenoid gone bad.
2. If there is no voltage getting to the solenoid, you would need to determine the cause of that.
3. The inline strainer may be clogged. This is in the solenoid. If you remove the copper feed from the main water source, then use a Philips screwdriver and put that into the opening where the copper line just came out of and use a scrapping motion to pull out the strainer. You may clean it and put it back. It is about an inch long and shaped like a pen cap.
4. The orifice may be blocked. The orifice is located in the feed tube that comes out of the solenoid and puts the water into the humidifier. If you remove that feed tube from the solenoid, and tried to look into the tube you would not be able to because the orifice is right there at the end of the tube. Make sure that there is a small hole in the center, and that is not blocked. If it is blocked, use a small pin or needle to clear the hole. Do not stretch the hole any bigger.
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