Consumer questions submitted to Aprilaire:
My humidifier is not sending water to the panel. Water is flowing to the valve but it seems to be shutting off the flow.
Aprilaires' response:
There are three components that govern the valve. The humidistat sends the activation signal to the valve when the furnace is running. The second part is the transformer or power source that the humidistat uses. The third would be the solenoid valve itself. If it has a signal to open and voltage and it doesn't, the issue is the valve. You may need to call your installer to have them check over the system. They can verify which part, if any, needs to be replaced.
My humidifier is not sending water to the panel. Water is flowing to the valve but it seems to be shutting off the flow.
Aprilaires' response:
There are three components that govern the valve. The humidistat sends the activation signal to the valve when the furnace is running. The second part is the transformer or power source that the humidistat uses. The third would be the solenoid valve itself. If it has a signal to open and voltage and it doesn't, the issue is the valve. You may need to call your installer to have them check over the system. They can verify which part, if any, needs to be replaced.
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