Humidifier pipe noise

Wednesday, April 9, 2014 by Customers Sharing Stories
I had a steam humidifier installed a few weeks ago and when the device is called on, throughout the house every 2 to 4 minutes we hear a surging through our pipes, then a sudden stop, which makes the pipes vibrate. is this normal, both in terms of occurrance and frequency?

Name: Michael Rosenberg
City: Roslyn Heights
State: NY

Blower Motor Cycling Issue

Monday, February 18, 2013 by Customers Sharing Stories

Consumer feedback:

I have the Model 700 with the Model 58 humidistat. The problem I'm having is that the humidistat is callingtne furnace to start the blower motor I guess because the humidity has fallen below what it needs to be. However, the blower motor comes on for like 10 seconds and the shuts off. It will repeat this cycle 100 times a day so I have to turn the humidistat off. It generally only does this during the day because the thermostat is set to a temp that generally doesn't require heat. The HVAC guy has replaced the humidistat already with no success. My furnace is an Amana prane model. What's going on with this? Thanks

Name: Ken
City: Middletown
State: MD


Aprilaires' reponse:

Dear Ken,

Thank you for contacting us with regards to your model 700 Humidifier. Based on the information provided, it’s not clear how this humidistat has been wired. Normally, the model 58 humidistat does not have the ability to operate your furnace fan without an additional relay. It’s possible that this relay has not been wired properly. We would recommend that you have your HVAC guy contact us when he’s next on-site. We can provide troubleshooting assistance by phone.

We look forward to assisting you with this issue.

1-800-334-6011 Ext.6172
Call Center hours are M-F, 7 a.m. to 5 p.m. CST

Aprilaire thermostat

Tuesday, October 16, 2012 by Customers Sharing Stories
We've moved into a home with an Aprilaire thermostat for the furnace. How can we get an instructional booklet to learn how to work this thermostat and install a new battery.We have model 8363.

Name: Barbara Gorno
City: Trenton
State: MI


Monday, May 7, 2012 by Customers Sharing Stories
Hi there, I live in South Africa and in winter the humidity levels can drop to 9%. The only humidifiers we can get are the cheap ones from the pharmasy that dont work or create white dust on all your furniture. I have a 300m2 home and I would love to humidify the whole home. I dont have any ducting, we have airconditioning which are split units. Can I install ducting for your product? I would like to have a controlled unit in each room. Also please let me know if your products are available in South Africa, if not can we purchase online and ship to SA.

Name: Colin
City: JHB
State: South Africa

New unit not working

Wednesday, October 26, 2011 by Customers Sharing Stories
I just had a new Aprilair 800 installed with my new heater & airconditioner. The red light is on all the time indicating a problem. The installer has been working on the problem but with no success. He has added salt as the rep suggested but still a red light. Also the solenoid valve is causing a water hammer that is heard throughout the house. What can be done with this? My clothes washer and dishwasher have solenoids but do not cause a water hammer, this is very annoying. I paid good money for this unit and am completely upset with it. What can be done to rectify the problems. They now want to move the water supply to the incoming line from my well which would be in the garage but I am concerned that this will freeze since I have had my water lines in the garage freeze at times.

Please send me a reply.


Name: Ken
City: Gardnerville
State: NV

Water flows continuously

Sunday, January 30, 2011 by Customers Sharing Stories
On my Aprilaire 600, water continues to flow even after the call for heat has ended. Turning the humidity control down or off has no effect upon the flow of water, although I do hear the "click" from the control panel. Do I have a bad solenoid?


Model 560 Overflow

Monday, January 24, 2011 by Customers Sharing Stories
I new house has an Aprilaire Model 560 whole house humidifier installed. I noticed that an excessive amount of water was flowing through the drain (up to 1 gallon in a 3 hour period). I purchased and installed a new drain hose and an Aprilaire Model 560 maintanence kit. However, there is still an excessive amount of water flowing through the unit to the drain. Can you help me identify the reason the water is simply flowing through the unit at such a high rate? Thank you

Name: Richard Wheeler
City: Wilmington
State: Delaware

Upgrate Kit for model 2400

Friday, September 3, 2010 by Customers Sharing Stories
I went on the Aprilaire website to order a new air filter. I have model 2400. I looked at the upgrade kit and thought it looked like a much better idea and purchase. I watched the video-it looked easy enough. I checked and double checked to be sure that this upgrade kit would be compatible with my model-every source on this site stated it was definitely compatible. I received my kit today-took apart my filter housing, following along with the video, and this upgrade DOES NOT FIT MY FILTER HOUSING UNIT. The grooves in the metal frame of the upgrade kit do not even come close to fitting the inside of my unit. Ugh......frustrated is not even the word to describe how I feel. It was 5:22 CST and I called customer service to find that they are closed until Monday. So the dirty filter goes back in and I guess I now wait.....

Name: Unfortunately disappointed
City: omaha
State: ne