We are quite happy with our unit, but we have a question. When the cover is lifted off to change the filter, the plug is disconnected so the fan, of course is not moving.
But,how can we make sure the unit is getting power? We have never seen the fan blades turn even when we plug the unit in while the cover is off. Shouldn’t we be able to hear the fan turning or feel air coming out of the top of the humidifier? (It’s a model 760.)
I just plugged a fan into the out-let and the fan will not run. The outlet may not be wired correctly. But, please tell us if we should be able to feel air coming out of the unit or hear the fan moter?
If the fan and solenoid operate the unit is ok. If not, we recommend contacting your installing contractor to come to your home and troubleshoot the unit. However, you have the option to contact our tech support department at 1-800-334-6011 and troubleshoot with one of our technicians. Our tech support department is open Monday through Friday, 7 am to 5 pm CST.