Is there a problem with the water solenoid?? With my furnace and humidifier shut off, water continues to fill the top tray – constantly. Why? Second, I have to turn down water at the saddle valve instead of having the needle valve wide open. Otherwise, the line emits a constant ‘LOUD’ moaning-type sound. Why is THIS condition occurring? How do I correct these two problems??
We do not recommend regulating the flow of water at the saddle valve. The sound you are hearing may be water hammer and might be remedied by installing a shock arrester of flexible tubing in the water supply line.
In either case, we recommend contacting an HVAC technician to come to your home and service your unit. The technician will be able to determine which, if any parts that may need replacing to get your unit working properly.
If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.
Call center hours are M-F 7am-5pm CST