I changed the filter today and noticed that two of the fine wires running across the filter had corroded where the end hooks over the tension clip. So two are non functional (I cut them so they would not interfere with the others). Do I need to replace these and if I do what is the part number? Thanks.
We have replacement wires available on our estore. Follow the link below to place an order for replacement wires:
There are two different parts for the ionizer wires based on which model 5000 you have. The model will be based on the door color and the color of the light on the door. This is also explained in the product description on the estore.
If you have any further questions regarding this or any of our products, please feel free to contact our customer service department at your earliest convenience.